Title:  Talent Management & Learning Development Specialist (Japanese Bilingual)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

City: Taguig City

Professional Area: People and Culture - Service Delivery

Contract Type: Permanent

Professional Level: Experienced

Reporting to: Talent Management and Learning Development - Center Process Manager

Talent Management and Learning Development Specialist (Japanese Bilingual)

The Talent and Learning Specialist ensures efficient service delivery to all partners, including entities, regions, and employees, in alignment with Service Level Targets. This role involves providing quality, timely, end-to-end service across all People and Culture (P&C) areas per Standard Operating Procedures (SOPs). Responsibilities include maintaining data within the GBS scope, preparing documents and certifications, generating reports, supporting communication within defined procedures, promoting the deployment of my JTI, collaborating closely with the market to ensure GBS processes are current, and updating SOPs to reflect system and process changes.

What will you do - Responsibilities

1.) Ensure efficient delivery of Talent Management and Learning and services to all partners (Entities, Regions, HQ, JTI employees) in line with agreed Service Level Agreements. 

• The responsibilities include timely completion and quality assurance of performance and talent reviews, handling employee nominations and follow-ups for training programs, coordinating the mentoring program including nominations and mentor/mentee matching, administering assessments per the Global Assessment Portfolio, handling access and analyzing usage of JTI Global Digital Learning platforms (such as Rosetta Stone, LinkedIn Learning, edX, Gartner), maintaining local Learning Catalogues in SuccessFactors, and being responsible for employee enrollment and session follow-ups in SuccessFactors, while addressing TM and L&D related queries and acting as an internal TM and L&D advisor within their area of responsibility.

2.) SOPs and related Documents Updates

• Talent and Learning Specialists updates the related working documents and procedures if case of changes. Updates Service Catalogue if the service becomes obsolete or a new service is added to the catalogue. Creates training documents, provides input to on-line learning modules, knowledgebase articles, one pager, etc.

3.) MyJTI Support

• Talent and Learning Specialist provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request vital services from GBS. They capture user feedback and address it to MyJTI power users for further system improvements. 

4.) Other tasks including:

• Perform the vital onboarding/training/support activities for the new team members. Handle various tasks and projects as they arise and upon manager’s request.

Who are we looking for - Requirements

• University degree (Bachelor, Master)
• 2-3 years of proven experience in a multinational organization in a similar role, preferably with hands on Success Factors and/or Mentorcliq experience.
• Japanese language proficiency is required (spoken and written Japanese)
• Experience in the area of learning and development is a plus.
• Fluent written and spoken English. Other languages would be an asset.
• Profound knowledge of Talent Management process and Learning & Development needs.  
• Solid understanding of Success Factors (Talent Management and Learning and Development modules).
• Excellent knowledge of Excel.
• Strong Customer Service Mentality.
• Understanding cross-cultural sensitivity.
• Lean / 6-Sigma methodology knowledge is a plus.
• Excellent teammate, open minded and flexible.
• GBS related certification is a plus (Certified GBS Professionals Program, etc.)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.