Title:  Credit and Collections Specialist

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Credit and Collections Specialist

The Credit and Collection Specialist will be an integral member of the O2C Finance pillar of GBS Manila with the following key responsibilities such as: Credit & collection management operations of Distributor Partners (DP) and Key Accounts (KA) Customers / wholesale, duty free and institutional customers, SAP recording of DP and KA Customer transactions, including payments received from all customers, including Direct Sales Operation channel to SAP on appropriate customer codes, Ensures compliance to Credit & Collection, AML policy and Operating Guidelines, Identifies opportunities to improve efficiencies and productivity, Manages Customer Accounts Receivable and AR reconciliation activities in assigned area of responsibility and ensures that they are performed accurately, efficiently and in compliance with JTI policies and procedures, and the individual will also support with SAP testings and perform J-SOX controls as required.

As the Credit and Collections Specialist in the area of Accounting & Finance, you will: 

• Handle the Processing of Credit & Collection transactions and do Daily tasks such as Submission of MyRequest templates for processing Customer Receipts, AR Clearings, Sundry Invoices and Credit Notes, Check customer payment proposal reports, Bad Debts Write-off, Monitor and Review Sales Orders on Hold, Assess Customer Credit Risk, Track and Manage Customer Inquiries, and Investigate and Resolve Credit & Collection Issues.  
• Ensure all received documents are validated and processed in accordance with month end closing timelines.
• Ensure all activities related to month end closing are performed and completed in accordance with month end closing timelines.

• Ensure compliance to Global Operating Guidelines, policies and procedures. This is achieved by adhering to Corporate policies and procedures, GBS procedures and internal guidelines; and also ensuring that Entities enforce to Corporate and GBS policies and procedures.

• Responsible for completing and evidencing any JSOX controls where the AR Specialist is identified as the control owner in the JSOX GRM, ensuring compliance to these controls, and they are driven timely and in full compliance with JSOX GRM to meet internal/external audit standards.

• Responsible to prepare routine reports and analysis that are high quality, accurate and timely. To prepare additional reports at the request of the Team Lead, where required.

• Continuously review current processes and also monitor performance based on performance measurements being reported on monthly basis in order to identify and discuss with Team Lead on the potential areas for improvements.

• To provide assistance and support to the Team Lead to ensure that the objectives and targets of the team are met. To support other AR Specialists within the team so as to achieve high level of teamwork during document processing and resolving AR related issues. Where required, to participate and provide support in cross functional activities within the GBS, Corporate and GBS projects and initiatives.

• Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication and resolution of queries/issues. Provide good support to Entities by developing knowledge of the entity's business and operational needs and provide expert advise/solution on AR related matters.

Requirements: 

•  2 to 4 years related business experience with a company of a similar size
• Strong analytical skills
• Exceptional written and oral communication skills 
• Solid understanding of Microsoft Excel 
• Strong SAP HANA and ServiceNow experience 
• Proficient in written and oral English 
• Ability to communicate in French is an asset

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.