Credit and Collections Specialist (Temporary)

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Learn more: jti.com

Please apply until November 19, 2026

Location: Taguig City, Philippines

Professional Area: Order-To-Cash

Contract Type: Temporary

Contract Duration: 12 months

Professional Level: Experienced

Reporting to: Credit and Collections Team Lead

Credit and Collections Specialist (Temporary)

The Credit and Collection Specialist will be an integral member of the O2C Finance pillar of GBS Manila, supporting credit and collection management operations for customers, wholesalers, retailers, duty-free, and institutional customers. The role is responsible for recording customer transactions in SAP, including payments received from all customers and the Direct Sales Operations channel, using the appropriate customer codes. The Specialist will help ensure compliance with Credit & Collection, PFC/AML policies, and Operating Guidelines, while identifying opportunities to improve efficiency and productivity. The role will also manage Customer Accounts Receivable and AR reconciliation activities within the assigned area of responsibility, ensuring these are performed accurately, efficiently, and in accordance with JTI policies and procedures. In addition, the Specialist will support SAP testing activities and perform J-SOX controls as required.

As the Credit and Collections Specialist in the area of Order to Cash, you will be doing the following:

1.) Processing of Credit and Collections Transactions: You will be responsible for processing Credit & Collection transactions and supporting key daily activities, including submitting MyRequest templates for Customer Receipts, AR Clearings, Sundry Invoices and Credit Notes, reviewing customer payment proposal reports, and processing Bad Debts Write-offs. You will also monitor and review sales orders on hold, assess customer credit risk, track and manage customer inquiries, and investigate and resolve Credit & Collection-related issues. As part of your monthly responsibilities, you will ensure that all received documents are properly validated and processed within the required month-end closing timelines, while also completing all related month-end closing activities accurately and on time.

2.) Control and Compliance: You will help ensure compliance with Global Operating Guidelines, policies, and procedures by following applicable Corporate policies and procedures, GBS procedures, and internal guidelines, while also supporting entities in adhering to Corporate and GBS requirements. As part of your responsibilities, you will execute and provide appropriate evidence for JSOX controls where you are identified as the control owner in the JSOX GRM. You will ensure that these controls are completed accurately and on time, in full compliance with JSOX GRM requirements and in line with internal and external audit standards.

3.) Analytics, Reporting and Process Improvement: You will prepare routine reports and analyses, ensuring they are high-quality, accurate, and delivered on time, as well as support additional reporting requests from the Team Lead when required. You will also continuously review current processes and monitor performance against monthly KPIs and performance metrics to help identify potential areas for improvement. Where opportunities are identified, you will collaborate with the Team Lead to discuss and explore ways to improve processes, efficiency, and overall performance.

4.) TeamSupport and Projects: You will provide assistance and support to the Team Lead to help ensure the team’s objectives and targets are achieved. You will also collaborate with and support other AR Specialists to foster strong teamwork, particularly in document processing and resolving AR-related issues. Where required, you will participate in and contribute to cross-functional activities across GBS, as well as support relevant Corporate and GBS projects and initiatives.

5.) Entity Support: You will demonstrate a commitment to service excellence and a customer-focused approach by ensuring timely communication and resolution of queries and issues. You will provide effective support to Entities by developing a strong understanding of their business and operational needs, enabling you to provide relevant advice and solutions on AR-related matters.

Who are we looking for?

• Bachelor’s degree holder
• 2–4 years of relevant business experience, ideally within an organization of a similar size or complexity
• Strong analytical skills and attention to detail
• Strong written and verbal English communication skills
• Strong working knowledge of Microsoft Excel
• Experience with SAP HANA
• Ability to prioritize tasks and respond to business needs with an appropriate sense of urgency
• Proactive in identifying opportunities for process improvement
• Ability to work effectively in a fast-paced environment and manage tight deadlines
• Strong interpersonal skills and the ability to communicate effectively with internal and external customers
• Willingness to take ownership and accountability for assigned responsibilities
• Interest in continuous learning and identifying opportunities for self-development

What to expect?

• Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor. 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.