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Title:  ServiceNow Operation Reporting Expert

Job ID:  87199
Country:  Poland
City:  Warszawa
Professional area:  Business Development and Corporate Strategy
Contract type:  Permanent
Professional level:  Experienced

Warszawa, MZ, PL, 00-807


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.


But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI.  JTI is recognized with various Employer of Choice certifications across different countries and regions for our top class HR practices and creating thriving conditions for our employees to develop. To find out more please visit GLOBALLY RECOGNIZED section.”


So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


ServiceNow Operation Reporting Expert


We are looking for a highly skilled ServiceNow Operation Reporting Expert to join our GBS Global Performance Team. The successful candidate will be responsible for designing, implementing, and maintaining reporting solutions in ServiceNow to support our GBS operations and Service Management Team. This role requires a deep understanding of ServiceNow, as well as experience in data analysis, data visualization, and dashboard creation. The person should also have strong project management skills to be able to work efficiently with ServiceNow IT team and product owner as well as business users in order to make things happen. 


Our offer includes:


  • Competitive pay and attractive annual bonus.
  • Creating new business structures for Global Business Center Complex environment of working with multiple stakeholders
  • On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
  • Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
  • Lot of flexibility in terms of work arrangements (work from office or from home)
  • Private medical care (various options to choose) and life insurance.
  • Employee pension and savings programs
  • JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
  • Multisport card, foreign languages classes
  • Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
  • Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
  • Working in a diverse and inclusive organization of 33 different nationalities


Main areas of responsibility:


  • Manage end to end creation process of dashboard creation including requirements definition, development, targets configuration, training etc in cooperation with service delivery team, GBS IT and Delivery Excellence teams
  • Creation of custom reports based on specific requirements and specifications, such as performance reports, service level agreement (SLA) reports, and trend analysis reports
  • Design and development of dashboards that provide real-time visibility into key performance indicators (KPIs), metrics and workload. These dashboards can be used to track progress, identify areas for improvement, and monitor the effectiveness of processes
  • Automation of reports to ensure that they are generated and distributed on a regular basis, without the need for manual intervention
  • Use of data visualization techniques, such as graphs, charts, and maps, to help stakeholders understand complex data sets and trends
  • Provision of training to end users on how to use the reports and dashboards, and how to access the data they need
  • Creation of detailed documentation on the design, development, and deployment of the reports and dashboards, including step-by-step instructions for maintenance and updates


You as a professional:


  • At least 3 years of experience in ServiceNow operation reporting and data analysis.
  • Extensive knowledge of ServiceNow reporting and dashboard capabilities including performance analytics
  • Strong data visualization skills, including the ability to create custom dashboards and reports
  • Experience with data analysis and the ability to extract insights from data
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • ServiceNow certification is a plus
  • Project management skills/awareness
  • Fluent English



If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data and your rights can be found  here.

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