Title:  Global Supply Chain & Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Job Title: Global Supply Chain & Customer Service Specialist

Location: Warsaw, Poland 

Reporting to: Global Supply Chain & Customer Service Team Lead 

Contract Type: Permanent

Global Supply Chain & Customer Service Specialist

About the position:
 

At JTI, we offer an ambitious career opportunity that will allow you to be part of a world-class team dedicated to excellence. As a Global Supply Chain & Customer Service Specialist, you will play a pivotal role in managing operations within the GBS scope. This includes the vital task of supplying materials to JTI markets and 3rd Party Partners. Work closely with a diverse range of collaborators including service providers, factories, Markets and Global Logistics, Finance, R&D, and other functional partners

Provide efficient support for Customer Service and Supply Chain processes in SAP ECC, IBP, and Transportation Modules. Ensure high-quality operational support for dedicated Markets & Customers. Deliver and bill products flawlessly

Responsibilities:

• Coordinate the phase-in and phase-out of the portfolio for designated markets/customers
• Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are accurate and completed in a timely manner for detailed order output
• Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment
• Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year-end closing
• Liaise with forwarders/carriers for transport document establishment
• Build company service-related purchase orders as recorded

Requirements:

• High School Diploma and/or Commercial Diploma
• 3-5 years of experience in Supply Chain and Customer Service in a multinational company. At least 12 months in a GSC&CS Associate role
• Proficient in English (written & spoken). Additional language(s) such as French or Spanish is an asset
• SAP Hana experience or other ERP
• Logistics knowledge
• Familiarity with Microsoft Office (Excel, Word, and PowerPoint)
• Excellent organizational skills and the ability to manage multiple tasks and projects simultaneously

What we offer:

• Competitive pay and attractive annual bonus
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of over 40 different nationalities

Are you ready to join us? Build your success story at JTI. Apply now!
 

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.