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Title:  ServiceNow Test Delivery Manager

Job ID:  83183
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-841


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:



ServiceNow Test Delivery Manager


What this position is about - Purpose:


ServiceNow Test Delivery Manager will be responsible for definition and execution of ServiceNow Testing and Innovation strategies. Full remote work from anywhere in the country is possible.


What will you do - Responsibilities:


  • Define JTI ServiceNow Testing strategy and practices and keep them up-to-date
    Ensure the administration and timely execution of manual and automated test scripts (including unit, integration, performance, system, user acceptance and regression test scripts)
  • Coordinate Regression testing activities in scope of Major Program Releases
  • Support ServiceNow Development teams in setting up and execution of the Automated Test scripts (ATF’s) 
  • Ensure that the JTI ServiceNow applications are aligned with the ServiceNow best practices and JTI architecture standards 
  • Ensure ServiceNow Health checks are executed, propose steps for improvements
  • Define JTI ServiceNow Innovation strategy and keep it up to date
  • Proactively analyze technology trends & JTI business demand to identify upcoming opportunities
  • Ability to link innovation strategy to the overall business and IT strategies
  • Ensure Innovation PoC’s end-to-end delivery and, if successful, promote their outcomes within IT and business community


Who are we looking for - Requirements:


  • You have a University Degree, preferably in IT 
  • 3 years of experience as a member of ServiceNow implementations and testing including business requirements gathering, development, testing, and cutovers
  • Strong knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting
  • Expert experience in Testing capabilities and frameworks 
  • Very strong experience with creation and execution of ATFs
  • 1+ year of Team leader or manager experience
  • Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
  • Strong experience with ServiceNow integrations is a big plus 
  • Experience with ServiceNow platform architecture will be a plus 
  • Strong interpersonal communication and leadership skills
  • Ability to deliver on time and follow-up promptly on any issues and/or risks identified
  • Fluent English 


What you can get - Benefits:


  • Competitive pay with an annual bonus and an attractive benefits package including medical care, Multisport card, life insurance and pension plan (if applicable) 
  • Complex environment of working with multiple stakeholders, professional support and possibility to share knowledge and best practices 
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally 
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them 
  • Dynamic and innovative spirit with a constant quest to do things better 
  • Flexi working hours, home office possibilities up to 100% remote
  • Modern office in a convenient location  


What are the next steps – Recruitment process:


  • Thank you very much for your interest in the role – we are looking forward to your application!
  • If your experience is a good match to the requirements, our recruiter will be setting up the first call
  • If successful, you will be discussing the role with the Line Manager
  • We provide feedback to all candidates

Job Segment: Testing, Network, Manager, Technology, Management

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