At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Role: Permanent

Location: Warsaw

                                                          ServiceNow Developer Analyst Manager

About the position:

ServiceNow Developer Analyst Manager will be responsible for delivery and support of ServiceNow applications in the Marketing & Sales area, including administration, integrations, authorization configuration, unit testing, and development activities.

What will you do - Responsibilities:

• Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area
• Responsible for technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle 
• Ensure consistency and standardization of the ServiceNow applications in the assigned area 
• Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation
• Oversee a small team of external developers and maximize the team’s performance 
• Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved
• Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities
• Continuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed

Who are we looking for - Requirements:

• You have a University Degree, preferably in IT
• 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers
• Expert knowledge of ServiceNow platform, administration, CMDB, Workspace configuration
• Solid experience with ServiceNow integrations
• Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
• 1+ year of Team leader experience
• Knowledge of ServiceNow CSM module is a very big plus
• Good knowledge of ServiceNow platform architecture will be a plus
• Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified
• Fluent in English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.