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Learn more: jti.com

Anchor Band: 18

Location: Warsaw
 

                  Platform Architekture&Operations Manager

About the position:

The ServiceNow Platform Architecture & Operations Manager is a global strategic position in the Global Development Center, responsible for the ServiceNow platform governance and architecture, definition of global ServiceNow Platform standards and guidelines. 
He/she performs architecture design reviews and advisory for major ServiceNow projects to ensure adherence to the standards for all ServiceNow developments. 

What will you do - Responsibilities:

• ServiceNow Platform governance and architecture:
  Define and communicate ServiceNow Platform global standards and guidelines, including 
  DevOps, Integration, User experience and Platform security standards, landscape and upgrade strategies, specifications and documentation standards, etc. 
  Perform archtitecture design reviews and advisory for major ServiceNow projects to ensure adherence to the standards by all ServiceNow developers
  Lead the Technical Architecture Board to establish technical & architecture standards and act as a decision authority for platform landscape / solution designs
  Actively contribute to the Operational Governance Committees representive an authority for platform architecture decisions
• Drive technology innovations and expansion of JTI ServiceNow capabilities:
  Proactively analyze technology trends & JTI business demand to identify upcoming opportunities
  Maintain a high level of expertise through learning, conferences, customer focus groups, etc.
  Lead/participate in the assessment of new solutions, technologies, standards, and frameworks
  Ensure that the introduction of new standards and solutions is in line with the JTI strategy and with the existing standards
• Define ServiceNow Project Delivery standards and ways of working:
  Define, maintain and communicate to the relevant stakeholders the key procedures, like release strategy, cutover and rehearsal plans, quality gates, testing, data governance, and operational support standards, etc.
  Onboarding for new Teams and Project Managers in the scope of the Releases
  Actively share and communicate the updates on ServiceNow Program and Platform to key stakeholders including senior management
• Stakeholder Management & communication: 
  Keep the strong relationship with the key stakeholders, provides regular updates and deliver presentations to the IT management team
  Build trustful relationships with ServiceNow as the JTI's strategic partner

Who are we looking for - Requirements:

• University degree in IT or equivalent
• 5+ years of IT working experience in multinational companies (development and business applications)
• 5+ years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers
• 2+ years as ServiceNow Platform Architect or similar, including strong experience with Platform governance, DevOps and integration technologies.
• Team leader experience is a plus

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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