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Title:  Identity and Access Governance Operations Manager

Job ID:  78275
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-841


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:



Identity and Access Governance Operations Manager

What this position is about - Purpose:
In this position you will provide security expertise and to support the daily operations and effective performance of the business solution (application/support maintenance)  in accordance to internal operational processes. In this respect the incumbent is responsible for managing the resolution of minor, routine and complex incidents & minor change/service requests and to deliver timely and quality solutions to the users. Additionally you will be involved in project build work and responsible managing customer and project management requirements during the project lifecycle. While ensuring business requirements are accurately met, at the same time ensuring that the security solution remains robust and risk adverse.



What will you do - Responsibilities:


  • Provide access and user management service to globally located end-users
  • Handle advanced IT service request tasks assigned to the group, such as providing or removing accesses to data, mail and application services, mobile device management, maintaining security group membership, network and FTP shares, Unified Messaging configuration, Intune provisioning, mail and mail archives in exchange online, EPV access administration, VDI access management, user accounts lifecycle management etc.
  • Obtain the necessary information from customers if necessary, to be able to provide high quality support
  • Register all actions undertaken in IT Service Portal via corresponding change, service or incident tickets
  • Perform add-on routine tasks, such as audits of Active Directory accounts and high-privileged group membership, monitoring and creation of scheduled PowerShell scripts or Ad Hoc reporting for data related to supported services (security groups, FTP accounts, etc.), Enterprise Password Vault safe management, etc.
  • Participate in the projects / global initiatives / other assignments, such as providing support in changes with configuration of AD accounts and groups. Creation, maintenance and overall technical support related to shared folder structures management in JTI. Support of JTI markets in developing/applying required solution based on specific market needs (e.g. custom automated DL updating scheduled scripts) etc.
  • Actively seek and share any possible operational improvements that could be beneficial for the team
  • Design and document new technical processes based on business requirements
  • Identify and share any system clean-ups ideas to evaluate and (if applicable) execute them
  • Proactively fix any deviations found in any of the supported systems to keep alignment with JTI policies and procedure


Who are we looking for - Requirements:


  • At least 3 year of working experience in an IT area, preferably in the areas of AD objects and access management, O365 management and/or working experience with SAP, security systems, in the areas of security application support and customer service in a global environment
  • Experience in an international company with big number of users to support
  • SAP Training / Security Training
  • Understanding of SAP controls and evidence documentation
  • Strong knowledge of SAP tools which assist in maintaining the integrity of JTI's SAP Landscapes, SAP Security
  • Strong working knowledge and experience of BW (NetWeaver 7.0),  SAP HR (ECC 6.0 or Higher), ECC R/3 and / or HANA;  SRM, GRC 10.0 and EP security concepts
  • ITIL working knowledge
  • Detailed knowledge of application/role testing, test procedures and test scenarios
  • Analytical & Detail oriented
  • Experience from shared services, banking, FMCG or insurance industry
  • Ability to work effectively in a diverse team and under high pressure
  • Excellent communication and interpersonal skills
  • At least good command in English – we work on global projects supporting all entities in JTI globally
  • Excellent communication and interpersonal skills
  • Detailed knowledge of application / role testing, test procedures and test scenarios 
  • The ability to work effectively in a diversified team 
  • Innovative and creative person with strong Analytical skills

What you can get?


  • A competitive pay (together with annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance, pension plan
  • Complex environment of working with multiple stakeholders, professional support and Possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them
  • Dynamic and innovative spirit with a constant quest to do things better
  • Flexible working conditions (flexi working hours, home office possibilities)

What are the next steps – Recruitment process:
Thank you very much for your interest in the role. You are welcome to apply.
We will make sure every candidate will receive a reply within after the application deadline.
Should you have any questions, you are welcome to contact Yana Markevych – Recruiter (


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