Title:  Global Supply Chain & Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Global Supply Chain & Customer Service Specialist

What this position is about - Purpose: 

You will be responsible for managing operations within the scope of tobacco leaf logistics activities, coordinating the supply of raw materials to JTI markets and third-party customers in collaboration with internal and external partners such as service suppliers, factories, markets, global logistics, finance, and R&D.

What will you do - Responsibilities: 

• Efficiently manage customer service and supply chain processes specific to tobacco leaf logistics using SAP4Hana and Transportation Modules.

• Ensure timely delivery of tobacco leaf products to dedicated markets and customers, adhering to JTI policies and procedures.

• Act as a central liaison between factories, suppliers, customers, markets, and logistics partners.

• Process purchase orders within SAP, ensuring accuracy and compliance.

• Manage shipments and ensure continuous supply of tobacco leaf products.

• Coordinate with forwarders/carriers to establish transport documentation, both SAP and non-SAP.

• Support internal and external auditors with logistics-related inquiries.

• Review and provide feedback on logistics-related reports for compliance with internal controls.

• Collaborate with Finance on Accounts Receivable/Accounts Payable and end-of-period closing activities.

• Review and approve release of blocked invoice documents from third-party/intercompany suppliers.

• Actively support Team with internal tools creation using lean methodology.

Who are we looking for - Requirements: 

• High School Diploma and/or Commercial Diploma

• 2+ years of experience (Specialist) in Supply Chain, Logistics, or Customer Service, preferably in a multinational company or the tobacco industry

• Fluent in English (written & spoken); any other language is an asset

• Experience working with SAP or other ERP systems, as well as proficiency in MS Office

• Lean Six Sigma certification (any) or knowledge on Lean philosophy will be treated as strong asset

What we offer:

• Competitive pay and attractive annual bonus

• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture

• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)

• Lot of flexibility in terms of work arrangements (work from office or from home)

• Private medical care (various options to choose) and life insurance

• Employee pension and savings programs

• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave

• Multisport card, foreign languages classes

• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)

• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking

• Working in a diverse and inclusive organization of over 40 different nationalities

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.