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Title:  Global Software Management (GSM) Expert

Job ID:  87974
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 49-120


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


Global Software Management (GSM) Expert

Position purpose:


Global Software Management team (GSM) provides JTI business with a standardized, modern, flexible, and cost-efficient IT client platform (PCs, smartphones, tablets, virtual PCs) based on the best combination of hardware, operating system, productivity tools (e.g. Microsoft Office) and JTI line of business applications.

The team provides 3rd-level support for all digital workplace-related issues and manages technical escalations to vendors. You will maintain a high level of project management, technical knowledge, and proficiency in order to constantly improve the quality of work and promote innovation.



What will you do – responsibilities:


  • Ensure high-quality workplace infrastructure support based on GSM Service Catalog, GSM internal procedures, corporate standards, and SLAs for all services in your areas of responsibility
  • Create and maintain JTI workplace software images. Work together with hardware vendors and internal JTI technical groups to define and constantly keep up-to-date corporate workplace images
  • Test, package, deploy and maintain JTI business applications on client workstations across all JTI markets. Provide deep technical testing of new software solutions or updates by particular Global TA team request
  • Ensure proper proactive systems monitoring and maintenance to provide maximum system uptime and availability
  • Provide 3rd-level support in troubleshooting incidents for their respective areas of responsibility and also provide the necessary support to global and local IT teams and external vendors (e.g. GSD, BTS, CSA, M&F IT, HCL, HP, etc.)
  • Manage JTI global technical projects implementation to be in line with corporate standards and provide leading-edge technologies to customers with the highest possible level of reliability and cost-efficiency
  • Create and maintain corresponding OCM requests. Coordinate project activities with the other Global & local IT teams
  • Comply with IT Security policies and procedures in order to keep systems safe and guarantee no service interruption due to security incidents. Ensure proper systems security by updating them with security patches according to IT Security instructions
  • Develop and maintain your respective part of DR Plan. Involve other team members in this process
  • Look for areas of improvement in JTI workplace technical infrastructure architecture and solutions in order to better address JTI business needs, and make them more efficient and cost-effective



Who are we looking for – requirements:


  • 5+ years of experience in managing and implementing complex enterprise IT workplace technical solutions, including:

Microsoft client & cloud environments, Windows 10, 11 / Microsoft System Center Configuration Manager vNext / Software Update Services / Microsoft Active Directory / Cloud products and services / Azure AD / Intune / Software packaging and deployment techniques / Local and Wide Area Networks / Desktop and Mobile Applications architecture basics

  • University Degree in Computer sciences or a related field
  • Solid IT technical background (Microsoft Certified Systems Engineer or equivalent work experience, Network & Telecommunications)
  • Project management trainings/certifications
  • Good computer literacy and ability to quickly learn and understand new software and technological trends
  • Upper-Intermediate English both in speaking and writing
  • High competence at communication, problem-solving, teamwork and time management
  • ITIL and/or MOF basics understanding



What you can get - Benefits:


  • A competitive pay with annual bonus and an attractive benefits package including medical care, Multisport card, life insurance, and pension plan (if applicable)
  • Complex environment of working with multiple stakeholders, professional support, and a possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • Wide variety of projects and tasks, ambitious goals, and independence in achieving them
  • Dynamic and innovative spirit with a constant quest to do things better
  • Flexi working hours, home office possibilities
  • Modern office in a convenient location 


Recruitment process:


Thank you very much for your interest in the role. You are welcome to apply.

Feedback will be provided to all interested candidates throughout the recruitment process.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data:


Detailed information on the processing of your personal data:


1. Who is the controller of your personal data?

Name and registered office: JTI GBS Poland sp. z o.o., ul. Żelazna 51/53, 00-841 Warsaw

Contact mailbox regarding data processing:

Data Protection Officer: The data controller has appointed a Data Protection Officer who can be contacted directly at the following address: The Data Protection Officer can be contacted in all matters related to the processing of personal data and the exercise of rights related to the processing of such data.

2. For what purposes is your personal data processed?

Your personal data will be processed for the purpose of enabling you to take part in the recruitment process for the position in JTI GBS to which your application relates. If you have provided your consent to participate in the recruitment processes conducted by JTI GBS in the future, your data will also be processed for this purpose. If your application is considered under the employee referral program, your data will also be processed to accomplish the objectives of the program. In specific situations, JTI GBS may also process your personal data to the extent necessary to establish, assert or defend against claims. Detailed information on the basis of data processing is provided in the table.

3. What is the data retention period?

The data provided in order to take part in a specific recruitment project will be retained for the period until the end of the recruitment process, up to a maximum of 3 months from the selection of the employee in case no contract has been concluded. If you have given your consent to the processing of your personal data for future recruitments, then your data will be processed until your consent is withdrawn, but for no longer than for 12 months. In case of processing your application under the employee referral program, your personal data will be processed until the objectives of the program have been met. The duration of the processing of your personal data may be extended each time by the period of the statute of limitations for claims, if the processing is necessary to establish, assert or defend against claims.

4. Who will be the recipients of your personal data?

The data may be transferred to entities processing personal data on behalf of the controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of an agreement with the controller and only in accordance with the controller's instructions and within the scope of the granted consent. Personal data may also be transferred to other JTI Group companies in connection with intra-group purposes.

5. Will your personal data be subject to profiling?

During the recruitment process, you may be asked to complete tests (e.g. analytical test, behavioural test, cognitive test) or to participate in an Assessment Center session. In the case of behavioural test, you will be subject to profiling. The system will evaluate the answers you give in the survey and create a profile of your behaviour and preferred working conditions based on these answers. The test is only a support material for the recruiter conducting your recruitment process and no automated decisions are made based thereon.

6. What are your rights in relation to the processing of your personal data?

You have the right to withdraw your consent for processing of data at any time. The withdrawal of consent shall not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. You have the right to obtain information about the processing of your personal data concerned in accordance with Art. 15 of the GDPR, including to obtain copies of your personal data. In addition, you may request the rectification of inaccurate personal data, as well as the completion of incomplete personal data. You may also request restriction of the processing in the cases referred to in Art. 18 of the GDPR, as well as the data portability. You have the right to object to the processing of your personal data. You have also the right to erasure your personal data. . When profiling is used (it may take place when using behavioural tests in the recruitment process), you have the right to object to the profiling of your personal data. In order to exercise the above rights, please contact the data controller, e.g. by sending an appropriate request via e-mail. You also have the right to lodge a complaint with the supervisory authority (Poland: President of the Personal Data Protection Office).

7. Is personal data transferred outside the European Economic Area?

Your personal data may be entrusted for processing to JT International S.A. with its registered office in Switzerland, i.e. outside the European Economic Area (EEA). The European Commission has stated that this country offers an adequate level of personal data protection (Commission Decision of 26 July 2000). The recipient has implemented adequate and appropriate safeguards for your personal data. You have the right to receive a copy of the transferred personal data. Your personal data may also be transferred to other JTI Group companies that are based outside the EEA. Whenever the country to which the transfer of personal data will take place does not provide an adequate level of protection for personal data, JTI GBS will ensure the protection of your personal data in accordance with applicable legislation.

8. Is provision of the personal data mandatory?

Responding to the Company's advertisement and providing your data is voluntary. However providing the mandatory data is necessary for your application to be considered during the recruitment process. Failure to provide this data will prevent your application from being considered. The provision of other data is voluntary and constitutes the candidate's consent to their processing in the recruitment process. If you raise an objection to the processing of your personal data during the recruitment process, further participation will not be possible.

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