Title:  GLOBAL MOBILITY BUSINESS PARTNER MANAGER

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Department: Global Rewards
Location: Warsaw, Poland
Reporting to: Global Mobility Director

Role: Permanent local contract

Global Mobility Business Partner Manager

Position Purpose: 
 

This position exists to play an important role within the new Mobility Service Delivery model covering the customer-facing client services pillar over the different phases of the assignment lifecycle.

The incumbent is the key point-of-contactt for the Assignee and P&C community as case manager for program/policies application including exception management, employment terms and conditions and all related compensation & benefits to provide best in class services & support for assignees and home and host stakeholders.

He/she is accountable for various mobility activities as part of the onboarding, ongoing, and offboarding management ensuring delivery of an overall positive assignment experience for both JTI and the assignees (approximately 800 assignees in total in over 60 countries).  Is responsible as well for assignment related services with internal and external service providers such as taxes, housing, relocation, immigration, etc) to ensure services are delivered as per policy and vendors agreements.

As a clear objective of this position, identify continuous improvement opportunities within this customer-facing client services pillar  which will increase efficiencies and bring further simplification.

What will you do – responsibilities: 

Onboarding & Offboarding management:

• Manage pre-assignment consultation and preparation including some ‘What if scenario’ linked to the selection of programs and future candidates in close collaboration with Business & Talent Management.  This includes working in close collaboration with Business & Talent Management providing compensation scenarios and cost projections for the Market P&C
• Manage onboarding activities such as assignment initiation, compensation schedule and letter of agreement, preparation & presentation
• Manage Assignee briefings, Employment terms & conditions, contract addendums preparation & presentation
• Manage offboarding activities including cost calculation and termination agreements preparation & presentation
• Responsible for Assignment related vendor services initiations (tax, immigration, relocation, etc.)

Mobility Programs Management:

• Act as a guardian of the mobility programs and all related Compensations & Benefits
• Key point of contact for Assignee and P&C commuinity as case manager for mobility programs/ policies application & Exception management for policy 
• Guardian for Assignment related services (tax, immigration, relocation, etc.) 
• Ensure constant communication flow and follow up such that the mobility management strategy as defined is implemented within their respective region
• Participate in global mobility forums to share best practices and benchmark, to validate current practices and identify any gaps, and make recommendations for updates to ensure mobility programs and processes remain robust ad relevant
• Responsible for timely Mobility Programs & related policies update and communication with stakeholders

Business Partnering & Customer Service:

• Act as the mobility business partner ‘Customer Service' for the Regional/Functional, Local P&C leads, Talent management, Home/ Host & GBS P&C, and Assignees based on the assigned region 
• Oversee the assignment experience including proactive communications and periodical Assignee Experience Surveys
• Pro-actively manage assignment related queries/ case management from Mobility Program & Services perspective 
• Work closely with and provide guidance and solutions to home/host P&C teams and any other internal stakeholders to ensure respective assignment programs & policies are followed
• Close collaboration with Mobility Operations & Payroll Team for the respective assignees 
• Ensure full cooperation and good teamwork as required to balance business/ assignee needs 
• Acts as the key link between the home/host entities in respect of programs, policies and processes demonstrating customer service mindset and attitude

Mobility Vendor engagement:

• Manage the day-to-day Global Mobility relationship with vendor service providers such as Global Tax provider, Relocation, Immigration, Data providers (housing, goods & services, hardship etc.) in support of the Mobility function in the achievement of its objectives
• Ensure Vendor provider services in line with Service Level Agreements

Global Mobility Initiatives & Projects:

• Undertake special projects, ongoing programs review & updates under the direction from the Global Mobility Service Delivery Lead  to ensure robust nature of global mobility programs and activities to meet business strategy and assignee needs

Who are we looking for – requirements: 
 

• Bachelor degree in business or similar, degree may be off set by equivalent work experience in global mobility, preferably within a GBS environment 
• 3+ years of successful P&C experience, ideally with Global Mobility management and administration experience within a large international/multinational company with strong employee/customer service relationship experience. Good working knowledge of tax and social security matters in a global mobility context would be an advantage
• Superior English (written and verbal); 2nd language or more a plus, given multinational environment
• Strong customer service focus and solid understanding of the mobility function, its terminology and concepts 
• Strong interpersonal communication and diplomatic skills showing a positive "can-do" spirit, pro-active with solutions oriented approach
• Team oriented and displays a strong sense of urgency to provide the best in top quality services & support to their stakeholders
• Strong attention to detail
• Good presentation, negotiation, and conflict management skills with ability to handle a variety of situations with confidentiality and discretion
• Proficiency in Microsoft Applications and SAP HR with prior experience in AssignmentPro a real plus.

Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply. Feedback will be provided to all applicants throughout the recruitment process.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.