Title:  DE Enterprise IT Operational Management Expert

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DE Enterprise IT Operational Management Expert

What this position is about - Purpose:

The Infrastructure & Operation function is growing in complexity and cost, which requires clear strategy and strong governance with focus on operational processes optimization and automation. The Delivery Excellence  Enterprise IT Operational Management Expert is responsible for driving the strategic alignment in I&O organization for the E2E process improvements,  promotes process optimization and automation across I&O teams , acts as an owner of IT Operations Management module (including CMDB) in JTI service-now platform.

The role requires development and maintenance of a close partnership with all I&O teams as well as other IT organizations, especially with OCDIO, Service now Development centre.

What will you do – Responsibilities: 

Own IT Operations Management in JTI service-now platform

• Operate and enhance effective ITOM processes, including configuration management, discovery, and service mapping
• Gain and maintain a detailed understanding of business drivers, Enterprise Technology strategic goals and ServiceNow platform capabilities to achieve goals; be able to prioritize ITOM deliverables based on these goals

Drive automation and efficiency

• Drive automation initiatives to streamline IT operations processes, reduce manual effort, and enhance efficiency.
• Collaborate effectively with stakeholders, including technical and non-technical team members, to gather requirements and provide updates on ITOM initiatives

Define and own CMDB governance

• Develop and maintain CMDB policies, standards, procedures, and governance.
• Maintain the configuration management database (CMDB) and ensure accurate tracking of configuration items and their relationships

ITOM knowledge management

• Own ITOM oriented Knowledge materials; consistently keeping up to date and focused on customer capability and experience
• Leverage the ServiceNow platform for work administration and reporting

Support integration requirements and data reporting

• Support various integration requirements with JTI vendor systems
• Ensure that  integration of new processes are in-line with CMDB standards

Who are we looking for – Requirements: 

• Master degree in Information Technology, Computer Science or Engineering, or equivalent work experience
• Global service management, Outsourcing management
• 6+ years experience in Information Technology, with particular focus on Service Delivery and governance
• IT best practices (ITIL) knowledge
• Expertise and experience with ServiceNow ITOM products are required
• ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• English. Fluent with MS Office, Visio, Project.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data:

Detailed information on the processing of your personal data:

1. Who is the controller of your personal data?

Name and registered office: JTI GBS Poland sp. z o.o., ul. Żelazna 51/53, 00-841 Warsaw

Contact mailbox regarding data processing: wawgdprgbs@jti.com

Data Protection Officer: The data controller has appointed a Data Protection Officer who can be contacted directly at the following address: wawgdprgbs@jti.com. The Data Protection Officer can be contacted in all matters related to the processing of personal data and the exercise of rights related to the processing of such data.

2. For what purposes is your personal data processed?

Your personal data will be processed for the purpose of enabling you to take part in the recruitment process for the position in JTI GBS to which your application relates. If you have provided your consent to participate in the recruitment processes conducted by JTI GBS in the future, your data will also be processed for this purpose. If your application is considered under the employee referral program, your data will also be processed to accomplish the objectives of the program. In specific situations, JTI GBS may also process your personal data to the extent necessary to establish, assert or defend against claims. Detailed information on the basis of data processing is provided in the table.

3. What is the data retention period?

The data provided in order to take part in a specific recruitment project will be retained for the period until the end of the recruitment process, up to a maximum of 3 months from the selection of the employee in case no contract has been concluded. If you have given your consent to the processing of your personal data for future recruitments, then your data will be processed until your consent is withdrawn, but for no longer than for 12 months. In case of processing your application under the employee referral program, your personal data will be processed until the objectives of the program have been met. The duration of the processing of your personal data may be extended each time by the period of the statute of limitations for claims, if the processing is necessary to establish, assert or defend against claims.

4. Who will be the recipients of your personal data?

The data may be transferred to entities processing personal data on behalf of the controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of an agreement with the controller and only in accordance with the controller's instructions and within the scope of the granted consent. Personal data may also be transferred to other JTI Group companies in connection with intra-group purposes.

5. Will your personal data be subject to profiling?

During the recruitment process, you may be asked to complete tests (e.g. analytical test, behavioural test, cognitive test) or to participate in an Assessment Center session. In the case of behavioural test, you will be subject to profiling. The system will evaluate the answers you give in the survey and create a profile of your behaviour and preferred working conditions based on these answers. The test is only a support material for the recruiter conducting your recruitment process and no automated decisions are made based thereon.

6. What are your rights in relation to the processing of your personal data?

You have the right to withdraw your consent for processing of data at any time. The withdrawal of consent shall not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. You have the right to obtain information about the processing of your personal data concerned in accordance with Art. 15 of the GDPR, including to obtain copies of your personal data. In addition, you may request the rectification of inaccurate personal data, as well as the completion of incomplete personal data. You may also request restriction of the processing in the cases referred to in Art. 18 of the GDPR, as well as the data portability. You have the right to object to the processing of your personal data. You have also the right to erasure your personal data. . When profiling is used (it may take place when using behavioural tests in the recruitment process), you have the right to object to the profiling of your personal data. In order to exercise the above rights, please contact the data controller, e.g. by sending an appropriate request via e-mail. You also have the right to lodge a complaint with the supervisory authority (Poland: President of the Personal Data Protection Office).

7. Is personal data transferred outside the European Economic Area?

Your personal data may be entrusted for processing to JT International S.A. with its registered office in Switzerland, i.e. outside the European Economic Area (EEA). The European Commission has stated that this country offers an adequate level of personal data protection (Commission Decision of 26 July 2000). The recipient has implemented adequate and appropriate safeguards for your personal data. You have the right to receive a copy of the transferred personal data. Your personal data may also be transferred to other JTI Group companies that are based outside the EEA. Whenever the country to which the transfer of personal data will take place does not provide an adequate level of protection for personal data, JTI GBS will ensure the protection of your personal data in accordance with applicable legislation.

8. Is provision of the personal data mandatory?

Responding to the Company's advertisement and providing your data is voluntary. However providing the mandatory data is necessary for your application to be considered during the recruitment process. Failure to provide this data will prevent your application from being considered. The provision of other data is voluntary and constitutes the candidate's consent to their processing in the recruitment process. If you raise an objection to the processing of your personal data during the recruitment process, further participation will not be possible.

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If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.