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Title:  Supply Chain and Customer Service Manager

Job ID:  24182
Country:  Poland
City:  Warsaw
Professional area:  Supply Chain
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category.

Headquartered in Geneva, Switzerland, we employ over 45’000 people across the globe. We were recently awarded Global Top Employer for the fifth consecutive year with regional Top Employer Certification in Europe, Asia-Pacific, North America, Africa and the Middle East. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development.

We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.


Supply Chain & Customer Service Manager

Warsaw, POLAND


The purpose of the role:

The position plays a central role acting as a link between the factories and the Markets/Regions/Customers, involving both internal and external partners.



• Provide support to the team, to ensure that the tasks are performed efficiently and accurately. Promote a culture of teamwork to encourage sharing of information on both a lateral and vertical basis;

• Actively support the new flows and/or products implementation/integration within our Customer Services activities ensuring standards processes are applied;

• In co-ordination with Logistics and Security departments, identify and support the implementation of the most competitive routings and transport modes;

• Exploit tools that will ensure controls are in place to secure the integrity of all information processed by the department, incl. SAP set-ups. Co-ordinate implementation of changes in these tools through the department. Systematically process reporting requirements; control the validity of possessed information;

• Liaise with Sales, Production Planning and manufacturing entities to ensure a cost effective Product Supply for all markets, focusing on meeting the markets and customers on time delivery;

• Support the Regional team to set market objectives for Global Supply Chain (GSC) and interact with the teams that are involved to supply products to the markets. Share relevant information with the Regional team to maximize collaboration opportunities;

• Ensure all activities undertaken by Customer Service dept comply with company policies and procedures. Address concerns/questions from the auditors (internal & external). Ensure execution and documentation of J-SOX & Swiss-SOX controls embedded in the Company's O2C, P2P and IM mega processes;

• Foster the team growth within the organization by assessing the team development needs.



• University degree;

• At least 5 years in a multi-national sales/customer service, administration environment, in a managerial position involving supply chain management. Formal knowledge of logistics techniques such as inventory management, transport, warehousing, insurance, legalization, etc.;

• Fluent English;

• SAP Knowledge.


We offer:

• A stable job in an international environment at the company recognized as a "great company" by its employees;

• Flexible working hours and no dress code imposed;

• Employee benefits include: Annual Bonus, Annual Merit Increase, Private Healthcare, Life Insurance.



Job Segment: Supply Chain Manager, Supply Chain, Service Manager, Supply, Operations, Customer Service

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