Share this job
Apply now »







Title:  Business Technology Services Associate

Job ID:  76761
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


Location: Warsaw, Poland (hybrid)

Reporting to: Business Technology Services Director

Relocation support: not provided



Business Technology Services (BTS) Associate



What this position is about - Purpose:


In this role, you will act as a trusted partner, and support the daily operations and effective performance of the business solution (application/support maintenance). You will resolve minor and complex incidents and change/service requests, and deliver timely & quality solutions to the users while at the same time ensuring that they utilize the full application potential. Your main customers are Corporate Affairs & Communications, Legal & Regulatory Affairs functions.


This is an excellent opportunity for a creative team player, eager to learn and develop, with a strong customer orientation.


What will you do – Responsibilities:


Operations (Business process/system changes requests)

  • Provide application support for both Production and Development through the resolution of minor and complex incidents & change/service request (investigate technical solution, perform testing, confirm solution to the user, maintain necessary documentation on the request)
  • Providing input to the operational BTS procedures to enhance service to customers


Minor/standard enhancements/projects

  • Assist senior team members in the analysis of the feasibility of business requests in the context of the standard application solution; analyze the impact of this requirement on the Global Reference Model (global versus local)
  • Coordinate and conduct application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical team 


Knowledge management

  • Keep the End Users up-to-date and knowledgeable of the systems and business processes/best practices
  • Maintain the solution database by creating knowledge base articles and getting them validated by the appropriate Expert


Process Documentation

  • Working together with power users on documenting the processes from a business perspective, and with the project team and the process/business Expert on documenting the processes from a technical perspective
  • Ensure QA on the documentation executed by development teams


Performance management

  • Monitor performance and effectiveness of specific business processes in close cooperation with technical team
  • Together with other Business Intelligence groups assess master data and reporting requirements for key users in your area of responsibility


Who are we looking for – Requirements:


  • We trust that 2-4 years of experience with collaboration tools such as Sharepoint, Teams and Workplace, and other SaaS off-the-shelf technologies will set you up for success (preferably in the areas of application support and customer service in a global and multicultural environment)
  • Your process orientation, analytical nature and detail orientation help you in finding and implementing the best solution for your customers’ needs
  • Great communication makes you successful in managing diverse stakeholders
  • You are proactive in identifying possible improvements and opportunities
  • We work in English
  • University degree


What you can get – Benefits:


  • A competitive pay and an attractive benefits package
  • Complex environment of working with multiple stakeholders, professional support and a possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them
  • Dynamic and innovative spirit with a constant quest to do things better
  • Flexi working hours, home office possibilities


What are the next steps – Recruitment process:


  • Thank you very much for your interest in the role, we look forward to your application!
  • If your profile matches the role requirements, our recruiters will get in touch to set up the first call
  • If successful, you will discuss the role with the Line Manager 


Job Segment: Compliance, Regulatory Affairs, Quality Assurance, QA, Business Intelligence, Legal, Quality, Technology

Apply now »