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Title:  BTS Indirect Procurement Process Expert Manager

Job ID:  86611
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

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That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


BTS Indirect Procurement Process Expert Manager


What this role is about?


The Process Expert acts as the First Point of Contact for Business counterparts to discuss the current roadmap, and improvements priorities. You will provide expertise in your application/process specialization to support the daily operations and effective performance of the business solutions (application/support maintenance).


You will act as the expert on the assigned areas, coaching and helping the process/application analysts in the configuration/customization of the associated application modules. You will be the point of contact between your specific process areas and the Power Users, keeping them up-to-date and knowledgeable of the systems and business processes/best practices. You will drive and monitor the implementation of approved projects ensuring alignment of changes to the Global Reference Model (GRM).


What will you do?


Analyze Demands to improve or change Business process/system


  • Advise Business colleagues about possible solutions
  • Prioritize the Demands
  • Check the impact on GRM and application customizing
  • Check conflicts between current and proposed functionality (impact analysis)
  • Contribute to the enhancement of Operational procedures to ensure efficient and effective service to customers


Minor/standard enhancements/projects


  • Ensure the design of the proposed solutions and potentially modify the GRM accordingly following the approval process
  • Collect and provide time and cost estimates for the implementation of the solutions
  • Plan and coordinate the implementation of approved projects
  • Monitor the progress of implementation


Knowledge management


  • Provides knowledge transfer and best practices (global processes) to power users through support/change request resolution
  • Maintain the solution database by creating knowledge base articles, updating them whenever is needed
  • Comply with JTI Policies & Procedure and perform J-SOX controls as specified in the J-SOX Global Reference Model


Testing Solutions and searching for SAP notes if applicable


  • Provide application support for P2P area (SAP-MM/PO) for critical/complex incidents & significant change/service requests.  That includes:
  • reproduce the problem in the test system
  • investigate the solutions by searching in the internal solutions database, searching for SAP notes if applicable, consulting with relevant experts, testing implemented technical application notes
  • test the solution


What are we looking for?


  • University Degree in Computer or Technical Science (would be an asset)
  • 7+ working experience with SAP systems in the areas of application support, business process design, and enterprise business solutions implementation projects
  • Business experience in the procurement area is a plus
  • Fluent in English (written & spoken)
  • Excellent knowledge of supported business processes and applications functionality
  • Knowledge of other pillars/workstream business processes and modules is a plus (FI, CO, SD)
  • Project management and quality assurance methodology knowledge (detailed knowledge of application testing, test procedures, and test scenarios)
  • Analytical & Detail oriented, and customer service attitude



What are the next steps – Recruitment Process:


Thank you very much for your interest in the role. You are welcome to apply.  Feedback will be provided to all interested candidates throughout the recruitment process.


Job Segment: Procurement, SAP, ERP, Database, Consulting, Operations, Technology

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