Title:  Markets Engagement Manager (Data Segmentation & Activation)

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Markets Engagement Manager (Data Segmentation & Activation)

 

The Markets Engagement Manager is the primary liaison between JTI's markets and the Data & Analytics consumer product and technical teams. This role ensures that market needs, concerns, and challenges are effectively communicated, facilitating collaboration to enhance the adoption and usability of data solutions.
 

They participate in weekly calls with the markets to gather insights on operational issues and evolving business needs, translating this feedback into actionable recommendations for continuous improvement. The manager provides expert guidance to help markets utilize JTI’s data and analytics capabilities while adhering to best practices.
 

In addition, they keep markets informed about new product developments and help streamline communication between the markets, product, and technical teams for improved efficiency. To assess effectiveness, the Markets Engagement Manager generates monthly dashboards tracking key metrics, such as the number of market requests, resolution times, recurring concerns, and overall satisfaction levels.

Position:
 

The Markets Engagement Manager will be responsible for:
 

• Market Liaison & Communication – Act as the main point of contact for markets, participating in weekly calls to listen to concerns, provide guidance, and capture feedback
• Issue Escalation & Feedback Loop – Ensure that market-reported issues and challenges are systematically escalated to the appropriate product and technical teams, providing structured feedback for continuous improvement
• Advice & Best Practices – Guide markets on the optimal use of JTI’s data and analytics platforms, helping them resolve challenges and adopt best practices
• Cross-Team Coordination – Facilitate communication between markets, product teams, and technical teams, ensuring transparency, alignment, and efficient problem-solving
• Service Metrics & Reporting – Develop and maintain monthly dashboards to track market engagement metrics, issue resolution timelines, and recurring themes in market concerns
• Knowledge Sharing & Adoption Enhancement – Promote knowledge-sharing across markets by documenting common challenges, solutions, and best practices, helping drive broader adoption and efficiency in data-related operations
   

Within 12 months you will:
 

• Develop your career in a multi-national environment
• Increase your knowledge about Data Segmentation & Activation processes
   

Requirements:
 

• Bachelor’s degree in computer science, Data Science, M&S, Statistics, Applied Math, Engineering or a related field
• Must have business professional expertise (with relevant industry experience) in data analysis and insights generation
• Proven working experience in project management
• Able to collect and organize data from different sources to solve a business question                                       
• Should be passionate about challenging and interrogating data and its interpretation
• Should be a creative thinker who can offer a new perspective to analyze data and build storytelling.
• Must be able to present findings to both business and technical stakeholders
• Should be a creative thinker and propose innovative ways to look at problems by using data mining (the process of discovering new patterns from large datasets) approaches on the set of information available
• Strong interpersonal skills and ability to collaborate with key stakeholders across functions
• Acts proactively to anticipate the future implications of actual decisions
• Digital mindset, entrepreneurial and curious
• Fluent in English
• Ability to operate in indirect/remote teams
• Demonstrable experience in presentation, verbal and written communication skills
• Experience working with Microsoft Office, and with reporting tools such as Power BI/Tableau as well as web analytics
• Knowledge of major "big data" storage/data platforms (i.e. Data Lake)
• Experience in project management tools, agile team coordination

What to expect:
 

• Competitive pay and attractive annual bonus 
• On-going development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture 
• Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work) 
• lot of flexibility in terms of work arrangements (work from the office or home) 
• Private medical care (various options to choose) and life insurance 
• Employee pension and savings programs 
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave 
• Multisport card, foreign language classes 
• Wide variety of training, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria) 
• Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking 
• Working in a diverse and inclusive organization of over 40 different nationalities 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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