Title:  IT Business Solutions Manager

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Reporting to: D&IT Director - Philippines

Duty Post: Taipei, Taiwan

Application Duration: This job posting will remain open until the vacancy is filled.

IT BUSINESS SOLUTIONS MANAGER

This person will be handling maintaining and supporting all or a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. The incumbent should broaden their technical and delivery skills using tools, including but not limited to Freedom within a Framework, Data management, ERP, and Sales solutions. The role ensures that 3rd-party solution providers & external resources fulfill agreed-upon commitments and contractual obligations within budgeted costs.

As the IT Business Solutions Manager in the D&IT Team, you will: 

• Capability Management identification and enhancement
  • Collaborate with businesses to identify improvements for existing solutions
  • Work to find existing solutions in JTI that have the required capabilities
  • Help develop capabilities delivered by global teams and within regional/local solutions. 
  • Explore with other regions' capabilities teams what exists so that harmonies and technology re-use can be improved and deployed quickly & adopted.
• Rollout of Central systems and Market Mile 
  • Under the direction of the RPD adapt and learn the steps and effort required to roll out a system to more than one market in the region. 
  • Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region.
  • Support other regional teams by engaging them and helping them understand what you and the team learned for a successful deployment.
• Freedom within a Framework
  • Use low code tools provided in the JTI environment to augment and deliver simple and short-term capabilities.
  • Make sure you are aware of the tool's ever-growing functionality, how these tools work, and leverage and communicate through APIs in JTI key systems to deliver data transfer or a better UX experience.

• Service Delivery Management & Business Continuity / Security

  • This role ensures the company's business community is provided with appropriate support and training/development in business systems, software, and hardware in order to make effective and efficient use of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided.   

  • Ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable, and aligned with the legislation (e.g. payroll, data sources data integrity, etc) in the region.  

  • Handle incident management, problem management, and all aspects related to the application within the responsibility of the function assigned to the incumbent.

  • Ensure strategic alignment with Internal (e.g. BTS, I&O, GDC, Security) and External D&IT Service Providers. 

• Innovation

  • Work with market teams to cultivate ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations

• Geographically Distributed collaboration, & Operations.

  • This role will be part of a geographically distributed team that will be responsible for a function within the region (M&S, Finance, Data, etc). This role leads the application portfolio (or part of it) of that function including operational excellence (incident management, maintenance, enhancement and change requests, problems, etc) as well as managing demands and being accountable for the execution of projects of that specific function.\

  • You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or own the project on behalf of the region. 

  • This role may lead projects to localize and roll out centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources, and launch.

  • During a crisis in one of the applications of the function portfolio, the role needs to keep close communication with the Market/Cluster D&IT Lead to ensure the right business impact and prioritization is given to the incident.

  • Play an important role as a guide in the technology stack of the function (sales apps, power apps, data, digital, etc) looking for upskilling within that area of expertise and delivering via self-development or consultants’ solutions to the business demands.

• D&IT Governance

  • Responsible for respective D&IT budgets for running applications and services in the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how the budget is used to run existing services, the cost of transformation/change, and efficiency gained by the changes. Optimize, control, and reduce costs when possible, to improve regional budget efficiency and profitability. 

  • Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio.

  • Govern system change control through compliance with D&IT policies, procedures & standards & Decrease technology risk, and reduce cost through following D&IT technology standards and guidelines.

Requirements: 

• At least 5 to 7 years experience in the IT field with 1+ of those years in IT Management of Business Solutions/ Application teams (including people management where relevant)
• Preferred background of employment experience in multinational companies.
• Good solid understanding of business and related processes in the FMCG industry
• Fluent oral and written English
• Functional
  • Experience in at least 2 of the following new technology trends:
    • Microsoft Power Platform (PowerApps, PowerBI, Power Automate)
    • Microsoft Data Lake and Data Warehouse technologies
    • Field Sales Solutions 
    • Online Sales, Loyalty, and payment systems
  • Business requirements analysis & process documentation 
  • Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
  • Good financial and budgetary understanding
  • Project management (medium to large scale projects); 
  • Business Analysis
  • Supplier management

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.