Title:  Trade CX Retention Manager

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Learn more: jti.com

Reporting to: Trade CX Oversight Manager

Duty Post: Taguig City

Application Duration: This job posting will remain open until the vacancy is filled. 

Trade CX Retention Manager

As the Trade CX Retention Manager in the area of Marketing, you will:

• Be a CEM expert supporting the Trade CX Strategy & Oversight Manager to develop trade engagement programs for high-potential partners.
• Digital Trade Engagement Platform Expertise: Collaborate with the Trade CX Oversight Manager and Trade CX Acquisition Manager to become an expert in understanding and deploying the Negosolve platform, with a focus on trade partner retention. Ensure all programs are customer-centric and aligned with strategic goals, providing ongoing value to trade partners.
• Manage the trade database to keep information current. Develop models to engage potential partners and keep them dedicated to Negosolve.
• Manage Loyalty Programs: Coordinate the Negosolve loyalty program, including developing and implementing program mechanics, reward structures, and loyalty management strategies. Apply CRM systems to improve loyalty program performance and ensure trade partner happiness.
• Collaborate with the Trade CX Acquisition Manager and Digital Operations team for a seamless trade customer experience. Work with SIBI, M&S, Field Marketing, and CBUs for efficient strategy and deployment.

Requirements:

• Graduate degree in Marketing / CRM / Digital or equivalent experience
• Minimum 5 years of combined proven work experience as a brand / CRM / marketing manager / Dedication Marketing
• Proficient in the strategic development, design, build and roll-out of dedication programs, including the relevant lifecycle programs to increase retention
• Able to build segmentation and targeting strategies based on customer data and business needs to drive retention and expansion of trade engagement
• Experienced in using A/B testing to fine-tune workflows, segments, activities, and messages to improve efficiency and results of retention programs
• Excellent collaborator with strong teamwork skills
• Extensive knowledge of CRM platforms and data management systems and expert knowledge of dedication platform management
• Proven ability to manage complex projects and market requirements
• Demonstrating a performance and analytical attitude (metrics, key indicators, and frameworks) for ongoing evaluation and analysis, including spotting trends and insights.
• Proven ability to work within a technical environment

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.