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Title:  Technology Process Manager

Job ID:  88524
Country:  Philippines
City:  Taguig
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Taguig, 00, PH, 1630


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.



Technology Process Manager


The primary role Technology Process Manager is to ensure that the IT processes, data and technology perspectives are in line with the organization's strategies, policies and standards.
Being the expert in the D&IT process he/ she onws and keep improving them in line with D&IT Strategic goals and objectives. 
He/she also supports on desiging and implementing D&IT KPI, interacts with D&IT Management and D&IT Leads to present the results for their analysis and decision making.
Faciliates trainings and communications in alignement with Change management team


What will you do?


D&IT Process Management: 
Take responsibility for managing one or several D&IT processes to effectively approve or reject  introducing changes and making improvements that will increase productivity and reduce costs and keep it simple. Ensure that processes and practices are aligned across teams and providers to operate effectively and efficiently. Contribute to the development of policies, standards, and guidelines. Be of support for the other D&IT processes of his / her peers. 


Performance Management
Aligns Technology processes with Technology's strategic & operational goals, ensure alignment of process design to strategic and operational goals, establishing process measurement systems that align with organizational goals
Recommend and participate in the analysis, evaluation and development of long-term D&IT strategic KPIs roadmap and operating plans related to D&IT function's own capabilities  in line with the enterprise’s long-term objectives.
Ensures accuracy and integrity of Technology Master Data in D&IT systems (ServiceNow, PowerBI, ...)
Supports on monthly D&IT Strategic & operational KPIs and any other D&IT dashboard. 


Documentation & Training management:  
Gate keeper of all D&IT process documentation of the ODCIO. 
Ensure all documentation of his / her processes and peers are up-to-date.
Prepare and being able to provide trainings for all D&IT process that ODCIO owns. 

Communication management:  
Liaise with IT Leads on current initiatives, provide all required information and documentation, so that future processes and systems are aligned with management expectations and are well adopted to deliver expected benefits.
Align with the D&IT Change management team in all our communications to promote new initatives, inform about progress


What are the next steps?


We will make sure every candidate will receive a reply within 2 weeks after the application deadline. Should you have any questions, you are welcome to contact Maui Dela Cruz (


Job Segment: Information Technology, IT Manager, Change Management, Performance Management, Manager, Technology, Management, Human Resources

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