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Title:  Purchasing Operations Center Process Manager

Job ID:  89892
Country:  Philippines
City:  Taguig
Professional area:  Procurement
Contract type:  Permanent
Professional level:  Experienced

Taguig, 00, PH, 0000


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.



This position will remain open until filled.




The position exists to lead activities executed by the GBS Purchase-to-Pay (P2P) transactional team for Markets/Factories in scope of the Manila GBS. The incumbent will be responsible for the management, coordination & execution of the SAP purchasing process. Main activities covered by the team being: - Purchasing Transactions: Acting as help-desk, single point of contact to end-users on the full transactional purchasing process - Purchasing Tools: Train and support a very diverse community of users on the corporate purchasing tool - Supplier certification: ensuring timely & accurate certification of vendors pre-selected by the local procurement teams - Reporting & controls: ensuring all required controls are in place and properly documented. Close collaboration with all other teams in the GBS P2P stream (MD, AP, Payment and T&E) to ensure any issue with non-compliance, master data related, blocked invoices, open account balances, late payments are addressed and solved in a timely manner. In this role, the Purchasing Operations CPM is expected to ensure all issues are anticipated and resolved timely. A customer focused “can-do” attitude is required at all times. The incumbent must be capable to lead transformation & change management efforts, propose / introduce process improvement initiatives and integrate new global P2P enhancements as they become available. He/she is expected to keep the team focused & motivated and ensure continuous learning / improvement opportunities are provided to all team members.




Lead a team to provide best in class customer services in the P2P area. Monitor and supervise the team members to ensure individual workload is balanced and back-up plan is in place to cover absences. Introduce continuous learning & development opportunities including individual development plans, promote collaboration, communication within the team and with other functions within GBS. Create an environment of team work, open communication, customer focus and willingness to develop.


Core Service Delivery:

  • Lead Purchasing Transactional/Reporting team to deliver timely and accurate purchasing services in GBS scoped markets and/or factories, creating a high performing and engaged culture, ensuring that your team consistently displays the right attitudes, behaviours and capabilities
  • Allocating resources effectively to meet the day to day operational needs
  • Enable all purchasing transactions for designated markets and factories to be carried out accurately and in line with agreed service levels
  • Methodically measure individual / team KPI's and anticipate any issue/failure/incompliance. Set challenging targets, identify inefficiencies and restructure functional teams to address them. Communicate the performance measures to the P2P Lead and other key stakeholders. 



  • Accountable for creation and maintenance of detailed transactional GBS documentation for the entities in scope and establishing the process of updating it to ensure Core Services are executed in line with Corporate P2P Policy/Procedures and market local requirements.
  • Ensure the regular review and update of process documentation is conducted (service catalogue, SOPs and process flow).


Control and Compliance:

  • Accountable for the execution of JSOX P2P controls in accordance with the internal documentation
  • Ensure mitigation actions are in place for each failure and ""lessons learned"" are passed to other teams/stakeholders where applicable
  • Ensure team members are trained on JSOX controls and understand the controls substance.


Managing Team Performance:

  • Achieve the established targets, service metrics and KPIs
  • Drive process improvement within the teams
  • Implement business goals into actionable directive to deliver value add to the oganization and foster positive relationships with team members to maximize satisfaction, retention and experience.


Managing Team Development:

  • Take a leading role in team members development
  • Plan employees development in line with their personal and professional skills and career aspirations. Monitor the development progress and make necessary corrections
  • Be a coach in developing employees' professional skills and competencies, support them in achieving established development goals
  • Provide constructive feedback on a regular basis, and encourage subordinates to provide the feedback to the manager.


Processes Improvement and Efficiencies:

  • Constantly review all processes with a view to improve efficiency, quality of output and controls
  • Provide support to continuous improvement projects. Identify opportunities for P2P process/tool improvements and standardizations.



  • Actively build and develop good working relationships with key stakeholders to ensure best in class service is provided by the team and address/solve concerns
  • Participate in the design and execution of ways of working that support the GBS strategy.




  • University degree (Business or Finance, Engineering)
  • At least 3 years of People Management experience and 5 years experience working in Procure to Pay, must be accustomed to leading a team interfacing with Markets and Vendors
  • Preferably coming from Shared Services, Financial Services or multinational set-up
  • Strong command of English Language (oral and written). Knowledge of languages of the markets in scope preferred
  • English, both written and spoken
  • Immense understanding of P2P processes, procedures and operating guidelines
  • Strong organizational skills with attention to details
  • Effective communication skills (internal customers and 3rd party)
  • Customer focus and ability to resolve conflicts
  • Effective team management skills to coach, develop and motivate individuals
  • SAP P2P, Power User a plus, Excellent MS Office skills
  • Lean Six-Sigma Certification Green Belt (Black Belt a plus) ServiceNow and Supply Relationship Management tools knowledge a plus




Thank you very much for applying! We will make sure every candidate will receive a reply within 2 weeks after the application deadline. 



Job Segment: Operations Manager, Relationship Manager, Six Sigma Black Belt, Business Process, Procurement, Operations, Customer Service, Management

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