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Title:  Market Success Manager

Job ID:  88635
Country:  Philippines
City:  Taguig
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Taguig, 00, PH, 1634

We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.



Global Applicants Welcome. Local employment package will apply.
Department: Global IT
Location: Taguig, Metro Manila, Philippines
Reporting to: Digital Ecosystem Delivery Director


Currently we are looking for an experienced and passionate colleague to join our BTS M&S Digital Consumer Solutions team as Market Success Manager.


The Market Success Manager will be responsible of successful support and adoption of digital consumers solutions in the markets or global teams, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations required for successful adoption. The person acts as liaison between Business functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.


Are you ready to take a new step in your career, join a global team of IT to move together a successful corporation forward? Then you better apply! 



What you will do?


  • Business Relationship Management
    • Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption
    • Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.
    • Be a Partner & Consultant (“Understand the Business & Processes”)
    • Translate Business needs into simple Solutions (“Make things happen”)
  • Change management:
    • In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local).
    • Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams.
  • Project Management. You will be part of the project team and will do the following:
    • Design of business processes
    • Configuration and configuration coordination from external parties, unit testing
    • Maintain appropriate documentation.
    • Definition and roll out of standards and templates.
    • Potentially participate in training business community (key users).
    • Ensure transfer of knowledge/expertise from external consultants.


You will be successful in this role if you have:


  • University degree in Computer Science or similar
  • Fluent English
  • 4 years working experience on the following new technology trends:
    • Cloud SAAS solutions
    • e-commerce: Wordpress, Adobe, Magento, Google Analytics
    • Microsoft Power Platform (Power BI, Power Apps, Power Automate)
    • Microsoft O365 Platform (SharePoint, Office, Teams, etc.)
    • Microsoft SQL Server & Microsoft Azure (Data Factory)
    • New generation Business Intelligence solutions (MS Power BI)
  • Experience in Business Analysis & Business requirements analysis
  • Experience in solutions design and architecture, including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
  • Supplier management
  • Proven experience on Microsoft office tools
  • Experience on CRM solutions would be a plus
  • Ability to quickly learn new tools and technologies
  • Strong interpersonal & communication skills, ability to connect easily and efficiently with the members of the international virtual IT teams and Markets
  • Analytical & Detail oriented
  • Ability to work autonomously



Job Segment: Marketing Manager, Relationship Manager, QA, Change Management, Computer Science, Marketing, Customer Service, Management, Quality, Technology

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