Title:  GBS O2C Customer Service Specialist

We’re JTI, Japan Tobacco International, and we believe in freedom. 

 
We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.
 

But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines

It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.

Position Purpose:

The incumbent is responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials) to supply to JTI markets & 3rd Party Partners in collaboration with our internal and external stakeholders: service providers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required.

The incumbent supports the Customer Service and Supply Chain processes effectively and efficiently in SAP ECC, IBP and Transportation Modules and other to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time, in full delivery, billing of all the products.

This position acts as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures.

What will you do?

• Coordinate the phase-in and phase-out of the portfolio for designated markets / customers.
• Maintain the Master Data (customer/material master).
• Apply the in-place demand change process regarding production requirement changes in order to ensure accurate information is provided to the manufacturing locations.
• Process Sales and Purchase Orders within SAP ECC/IBP and ensure all parameters are correct and executed in a timely manner in order to ensure accurate order output.
• Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment.
• Process the shipments in the Transportation Module and use adjacent applications and platforms as per standard processes and monitor the delivery of the agreed quantity of goods to the final destination timely (E2E process).
• Liaise with the forwarders/carriers for transport document establishment.
• Establish SAP documentation such as order confirmation, proforma invoices, packing list, export invoices, issuance of credit and debit memos, authorization request as per Company policies etc.
• Establish non-SAP documentations such as certificate of origin, freshness certificate as well as ensuring certification and legalization as per markets or customers requirements etc. in order to ensure that relative documentation is properly issued and provided in time to the recipient for the customs clearance and billing/accounting purposes. All the steps are to be delivered in a time-bound manner.
• Ensure own back up materials is kept up to date, monitor hand over business activities prior planned absences, handle back up as per agreed scope and in order to manage the business continuity.
• React swiftly to any business changes: taxation change; regulation, embargo etc.
• Analyze business impact, investigate and propose potential solutions and work on resolution/improvement.
• Support queries/questions from the internal & external auditors.
• Review and comment J-SOX reports embedded in the Company's O2C, P2P and Inventory Management mega processes related to Supply Chain/Customer Service processes, as defined in the J-SOX Controls Framework for JTI to ensure JSOX compliance requirements.
• Create company service related purchase orders as recorded.
• Ensure goods receipts (GR) are posted accurately and timely upon confirmation of service.
• Support other departments on Vendor's payment by identifying and solving potential issues: billing entity, quantity, currency, cost of service invoiced and others.
• Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year end closing.
• Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers.
• Support monthly and quarterly exercise for GR/IR clearing and take corrective action to minimize unbalanced POs.
• Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
• Manage related communication with appropriate functions/management.
• Support in recruitment, motivation and guidance the professional development of the team reporting directly and indirectly to the incumbent.
• Manage various tasks and projects as they arise and upon direct supervisor request.

Who are we looking for?

• Graduate of Supply Chain Management or Engineering or other related courses
• 2-4 years of experience in the area of Supply Chain and Customer Service in a multinational company; at least 12 months in a role of Global Supply Chain &Customer Service Associate
• Fluent in English (written & spoken). Any additional language(s) is/are an asset (in particular French or Spanish).
• SAP Hana experience or other ERP
• Logistics knowledge
• MS Office package knowledge

What's in it for you?

• Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
• Receive cash allowances such as meal and transport allowance
• Flexible working arrangements
• Have access to over 200 company training
• Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
• Experience the culture of an Investors in People certified company
• Find out why 9 out of 10 employees recommend us to a friend.
• Understand why 9 out of 10 employees say they feel free to be themselves