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Title:  GBS MNL O2C Credit and Collections Specialist

Job ID:  89836
Country:  Philippines
City:  Taguig
Professional area:  Accounting & Finance
Contract type:  Permanent
Professional level:  Experienced

Taguig, 00, PH, 1630

We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.



What This Position Is About – Purpose


The Credit and Collection Specialist will be an integral member of the O2C Finance pillar of GBS Manila with the following key responsibilities


  • Ticket Resolution - includes daily and month-end deliverables
  • Expert advice on processes
  • Collaborate on issue resolution (root cause analysis, corrective and mitigation plans)
  • Training of new joiners
  • Support with SAP testings and perform J-SOX controls as required
  • Contribute to stabilize, simplify and improve processes


What Will You Do – Responsibilities


Processing of Credit & Collection transactions


Daily tasks


  • Submits MyRequest templates for processing.
  • Customer Receipts
  • AR Clearings
  • Sundry Invoices and Credit Notes
  • Check customer payment proposal reports
  • Bad Debts Write-off
  • Monitor and Release Sales Orders on Hold
  • Assess Customer Credit Risk
  • Track and Manage Customer Inquiries
  • Investigate and Resolve Credit & Collection Issues


Monthly tasks


  • Ensure all received documents are validated and processed in accordance with month end closing timelines.
  • Ensure all activities related to month end closing are performed and completed in accordance with month end closing timelines.


Control and Compliance


Compliance to policies & procedures Ensure compliance to Global Operating Guidelines, policies and procedures. This is achieved by adhering to Corporate policies and procedures, GBS procedures and internal guidelines; and also ensuring that Entities adhere to Corporate and GBS policies and procedures.


JSOX Responsible for executing and evidencing any JSOX controls where the Credit & Collection Expert is identified as the control owner in the JSOX GRM, ensuring compliance to these controls and they are executed timely and in full compliance with JSOX GRM to meet internal/external audit standards.


Analytical, Reporting and Process Improvement


Responsible to prepare routine reports and analysis that are high quality, accurate and timely. To prepare additional reports at the request of the Team Lead, where required.


Process improvements Continuously review current processes and also monitor performance based on KPI/performance metrics being reported on monthly basis in order to identify and discuss with Team Lead on the potential areas for improvements.


Support To Team, Other Process Teams And Projects


Provide support To provide assistance and support to the Team Lead to ensure that the objectives and targets of the team are met. To support the team so as to achieve high level of teamwork during document processing and resolving AR related issues. Where required, to participate and provide support in cross functional activities within the GBS, Corporate and GBS projects and initiatives.


Support to Entities


Provide support Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication and resolution of queries/issues. Provide good support to Entities by developing knowledge of the entity's business and operational needs and provide expert advise/solution on AR related matters.


Who Are We Looking For – Requirements


  • Bachelor's Degree in Finance or Accounting
  • 2 to 4 years related business experience in the shared service or BPO industry
  • Strong analytical skills
  • Exceptional written and oral communication skills
  • Strong knowledge of Microsoft Excel
  • SAP HANA proficiency


What's in it for you?


  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.



Job Segment: Business Process, BPO, ERP, SAP, Collections, Management, Operations, Technology, Finance

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