Apply now »







Title:  ServiceNow Development Team Manager

Job ID:  87001
Country:  Philippines
City:  Taguig City
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Taguig City, 00, PH, 1630


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.



This advertisement will remain available until the role is filled.



ServiceNow Development Team Manager


ServiceNow Development Team Manager will lead the end-to-end delivery and ongoing support of ServiceNow solutions in one or multiple functional areas (e.g. Marketing & Sales, IT, Global Supply Chain, Finance etc.).


What you will do?


  • Lead the ServiceNow solution delivery in your functional area, including business requirements gathering, solution architecture design and/or sign-off, ensure the development best practices are respected throughout the whole delivery lifecycle
  • Act as a Single Point of Contact in the ServiceNow team for the assigned functional areas
  • Support continuous improvement and expansion of the ServiceNow capabilities to support business objectives
  • Effectively lead and develop a team of 10+ members (including internal and outsourced staff), provide clear communication of the vision and priorities for the team
  • Responsible for strategic planning for projects delivery, including budget and capacity management
  • Play a role of Platform owner and take responsibility for Platform Architecture decisions in a given area of responsibilities
  • Continuously review team performance and take necessary actions to improve as needed
  • Proactively analyze technology trends and JTI business demand to identify potential business opportunities.

Who are we looking for?


  • University, college degree, or education in computer science
  • 10+ years of IT working experience, including a solid work experience in multinational companies
  • 5+ years of experience in managing major enterprise-scale implementations of IT solutions (preferably ServiceNow), including requirements gathering, development, testing, and cutovers
  • 5+ years of experience as a team leader 
  • Strong experience in managing outsourced service providers and project management
  • Strong experience in Platform Governance, DevOps and Agile Delivery
  • Ability to establish and maintain the development lifecycle processes, like release strategy, cutover and rehearsal plans, quality gates, testing, data governance, and operational support standards, etc.
  • Strong experience in ServiceNow developments, Platform Architecture and integration capabilities will be a big plus
  • Good understanding of IT Processes and frameworks like VeriSM, ITIL, IT4IT, COBIT, etc.
  • Strong Team leadership capabilities and management skills
  • Excellent interpersonal communication, negotiation, and presentation skills
  • Ability to keep strong relationships with key stakeholders, communicate and deliver executive presentations to senior management
  • Ability to deliver on time, challenge project managers, and follow-up promptly on any issues and/or risks identified
  • Fluent English written and spoken


What's in it for you?


• Work in a brand-new office located in BGC McKinley West
• Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
• Receive cash allowances such as meal and transport allowance
• Flexible working arrangements
• Have access to over 200 company training
• Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
• Experience the culture of an Investors in People certified company
• Find out why 9 out of 10 employees recommend us to a friend.
• Understand why 9 out of 10 employees say they feel free to be themselves

What are the next steps?


Thank you for applying! We will make sure to provide you with feedback within the next two weeks. 



Job Segment: Computer Science, Supply Chain Manager, Supply Chain, Solution Architect, Strategic Planning, Technology, Operations, Strategy

Apply now »