Omnichannel Experience Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Reporting to: CX Consumer & Customer Experience Manager
Duty Post: Taguig City

Omnichannel Experience Manager

As the Omnichannel Experience Manager, you will be responsible for delivering an exceptional consumer experience, driving consumer adoption, and leading a high-performing retail team. Responsible for owned and third party channel readiness and excellence. 

What you will do:

• Develop and execute retail strategies that align with the company’s vision and growth objectives.
• Ensure seamless omnichannel integration, bridging the in-store and digital customer journey.
• Lead, mentor, and develop a team of high-performing retail professionals.
• Streamline inventory management, stock replenishment, and loss prevention strategies.
• Drive financial success through proactive sales forecasting and KPI analysis
• This role requires a strategic mindset, a passion for premium retail experience, and the ability to cultivate an aspirational brand experience.

What we look for:

• Graduate degree or equivalent experience in Marketing / Business Management / Production Design / Digital
• 5 to 8+ years combined shown work experience as retail management / brand management / brand activation / program management / shopper marketing / channel management
• Working knowledge of platforms and data management systems
• Have shown ability to lead complex projects and market requirements
• Performance and analytical approach (metrics, KPIs and measurement frameworks)
• Ability to do effective presentation and storytelling to partners and consumers
• Exceptional ability to communicate and cultivate positive business relationships
• Ability to work in a deadline-orientated environment without compromising quality and creativity.
• Strong appreciation and focus on customer experience and satisfaction

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.