Title:  Employee Life Cycle Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Reporting to: Team Lead

Duty Post: GBS Manila

EMPLOYEE LIFE CYCLE SPECIALIST

As the Employee Life Cycle Specialist, you will: 

• Employee Lifecycle Support:
  • Provide services according to the P&C Service Catalogue including:
  • Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
  • Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
  • Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
  • Create and maintain JTI organizational structure in SAP HR and other systems in scope of GBS
  • Prepare contractual agreements and letters in accordance with established templates; 
  • Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;
  • Ensure data and documents readiness for payroll run (if applicable);
  • Notify relevant parties on employee's data changes;
  • Support employees with access to T&E application and corporate credit card provisioning;
  • Support employee enrollment into relevant benefits plans;
  • Support employee enrollment into ESPP program, manage all requested modifications;
  • Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
  • Provide reports with defined standards and templates.
• SOPs and related Documents Updates:
  • ELC Specialists updates the related working documents and procedures if case of changes.
• MyJTI support
  • ELC Specialist provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS. He/she captures user feedback and address it to MyJTI power users for further system improvements.

REQUIREMENTS:

• University degree (Bachelor, Master).
• 1-2 years of experience in a multinational organization in a similar role, preferably with hands on SAP HR experience. Experience in an administrative role is a plus.
• Fluent written and spoken English. Other languages would be an asset.
• Good knowledge of process. Good understanding of Organizational Management principles is required. Good understanding of Payroll needs, Statutory reporting requirements, etc. is a plus. SAP CRM knowledge is highly preferred. Strong Customer Service Mindset. Understanding cross-cultural sensitivity. Excellent team player, open minded and flexible. GBS related certification is a plus (Certified GBS Professionals Program, etc.) Working knowledge of winshuttle, photoshop/paint is a plus. Proficient excel and Power point user.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.