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Title:  Employee Life Cycle Specialist

Job ID:  89788
Country:  Philippines
City:  Taguig City
Professional area:  Human Resources
Contract type:  Permanent
Professional level:  Graduates


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.
But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 83% of employees feel happy working at JTI, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea

Learn more:






Ensure efficient delivery of services to all stakeholders (entites, regions, employees) in line with agreed Service Level Targets.

As the Employee Life Cycle Specialist you are responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas in accordance with Standard Operating Procedures (SOPs), namely:


  • Maintaining data in all system within the GBS scope
  • Preparing documents and certifications
  • Preparing reports
  • Supporting communication within defined procedures
  • Supports and promotes my JTI deployment
  • Liaises with the market to make sure GBS processes reflect current GBS process
  • Updates SOPs to accommodate system and process changes



1) Provide Employee Lifecycle Support:


  • Provide services according to the P&C Service Catalogue including:
    • Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
    • Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
    • Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
    • Create and maintain JTI organisational structure in SAP HR and other systems in scope of GBS
    • Prepare contractual agreements and letters in accordance with established templates; 
    • Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR 
    • Notify relevant parties on employee's data changes;
    • Support employees with access to T&E application and corporate credit card provisioning;
    • Support employee enrollment into relevant benefits plans;
    • Support employee enrollment into ESPP program, manage all requested modifications;
    • Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
    • Provide reports with defined standards and templates


2) Update SOPs and related Documents Updates:


  • Update related working documents and procedures in case of changes
  • Update Service Catalogue if the service becomes obsolete or a new service is added to the catalogue
  • Creates training documents, provides input to on-line learning modules, knowledgebase articles, one pagers, etc. 


3) Provide MyJTI support


  • Provide advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS
  • Capture user feedback and address it to MyJTI power users for further system improvements



  • University degree (BS/MS)
  • 2- 3 years experience in a multinational organization in a similar role, preferably with hands on SAP HR experience
  • Experience in an administrative role is a plus
  • Fluent written and spoken English. Other languages would be an asset
  • Profound knowledge of HR Administration and Organizational Management processes
  • Good understanding of Organizational Management principles is required
  • Good understanding of Payroll needs, Statutory reporting requirements, etc. is a plus.
  • SAP CRM knowledge is highly preferred
  • Strong Customer Service Mindset; understanding cross-cultural sensitivity
  • Lean / 6-Sigma methodology knowledge is a plus
  • Excellent team player, open minded and flexible
  • GBS related certification is a plus (Certified GBS Professionals Program, etc.)



  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive cash allowances such as meal and transport allowance
  • Flexible working arrangements
  • Have access to over 200 company training
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves


What are the next steps?

Thank you very much for applying!


We will make sure to provide feedback on your application within 2 weeks after the application deadline.


17 Nov 2023

Job Segment: Payroll, Lean Six Sigma, ERP, SAP, CRM, Finance, Management, Technology

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