Title:  Employee Life Cycle Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

This role will remain open until vacancy is filled.

Location: Taguig City, Philippines

Professional Area: People and Culture

Contract Type: Permanent

Professional Level: Experienced

Work Group Level: WG4

Reporting to: Employee Life Cycle - Center Process Manager

Employee Life Cycle Specialist

The Employee Life Cycle Specialist ensures the efficient delivery of services to all stakeholders—entities, regions, and employees—while meeting agreed Service Level Targets. This role involves providing high-quality, timely end-to-end support across all P&C areas, adhering to Standard Operating Procedures (SOPs). Key responsibilities include maintaining data in GBS systems, preparing documents and reports, and supporting communication processes. The specialist also promotes and supports the deployment of MyJTI, liaises with the market to ensure GBS processes are up-to-date, and updates SOPs to reflect changes in systems and processes.

What will you do - Responsibilities

1.) Employee Life Cycle Support

• Provide services according to the P&C Service Catalogue including:
• Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
• Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
• Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
• Create and maintain JTI organisational structure in SAP HR and other systems in scope of GBS
• Prepare contractual agreements and letters in accordance with established templates; 
• Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;
• Ensure data and documents readiness for payroll run (if applicable);
• Advise relevant parties on employee's data changes;
• Support employees with access to T&E application and corporate credit card provisioning;
• Support employee enrollment into relevant benefits plans;
• Support employee enrollment into ESPP program, handle all requested modifications;
• Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
• Provide reports with defined standards and templates

2.) SOPs and Related Documents Updates

• ELC Specialists updates the related working documents and procedures if case of changes.
• Updates Service Catalogue if the service becomes obsolete or a new service is added to the catalogue.
• Creates training documents, provides input to on-line learning modules, knowledgebase articles, one pager, etc. 

3.) MyJTI Support

• ELC Specialist provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS.
• They collect user feedback and address it to MyJTI power users for further system improvements. 

4.) Other Tasks

• Perform the necessary onboarding/training/support activities for the new team members. 
• Handle various tasks and projects as they arise and upon manager’s request.

Who are we looking for - Requirements

• University degree (Bachelour, Master) holder
• 2- 3 years experience in a multinational organization in a similar role, preferably with hands on SAP HR experience.
• Experience in an administrative role is a plus.
• Fluent written and spoken English. Other languages would be an asset.
• Profound knowledge of HR Administration and Organizational Management processes.
• Good understanding of Organizational Management principles is required.
• Good understanding of Payroll needs, Statutory reporting requirements, etc. is a plus.
• SAP CRM knowledge is highly preferred.
• Strong Customer Service Mindset.
• Understanding cross-cultural sensitivity.
• Lean / 6-Sigma methodology knowledge is a plus.
• Excellent team player, open minded and flexible.
• GBS related certification is a plus (Certified GBS Professionals Program, etc.)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.