Process Innovation & Automation Manager

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Learn more: jti.com

Please, apply until October 21, 2025

Role: Permanent

Process Innovation and Automation Manager

The Process Innovation & Automation Manager supports the delivery of automation and innovation initiatives across Shared Services, contributing to operational efficiency and digital transformation. The role exists to identify automation opportunities, support solution design and deployment (leveraging RPA and Gen AI), and coordinate with stakeholders to ensure successful implementation.
Working under the guidance of the Process Innovation & Automation Lead, the Manager collaborates with process owners, operations teams, and IT to drive automation projects, promote user adoption, and build automation capabilities across the organization.

Success in this position requires market knowledge and experience, excellent analytical capabilities, a strategic mindset, and the ability to turn data into actionable recommendations and implement them.

As a Process Innovation & Automation Manager, you will:

• Automation Opportunity Identification & Assessment
  • Analyze business processes to identify automation potential and assess feasibility in collaboration with process owners and operations.
  • Work closely with Service Delivery Directors and their teams to identify autmoation opportunities with the highest potential.
• Delivery & Project Coordination
  • Manage implementations with business operations.
  • Play the role of the first to go person during the implementations of autmoation projects.
  • Help in execution of automation projects, ensuring alignment with business needs and timely delivery.
• Stakeholder Engagement & Collaboration
  • Work closely with IT, developers, and business teams to translate functional requirements into automation solutions and ensure smooth implementation.
• Upskilling & User Enablement
  • Support training and awareness initiatives to build automation capabilities among end users, including citizen development and Gen AI literacy.
• Performance Monitoring & Continuous Improvement
  • Track and report on automation outcomes, including efficiency gains and user feedback.
  • Contribute to solution refinement and scaling.

Requirements:

• • Hands-on experience with RPA tools (e.g., UiPath, Power Automate) and familiarity with Generative AI applications in business processes

  • Skilled in process mapping (e.g., Visio), low-code/no-code platforms, and identifying automation opportunities to drive efficiency

  • High standard of university degree

  • Data-driven mindset with KPI tracking experience; strong communicator able to translate between technical and business stakeholder

  • 5–6 years in process improvement, automation, or shared services operations, with a track record of high-quality execution and delivery across multiple initiatives

  • Experienced in engaging with director-level stakeholders, managing cross-functional projects, and coordinating parallel initiatives with strong organizational skills and keen attention to detail

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.