O2C Customer Service Specialist (Temporary)

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Deputy Post: Taguig City, Philippines

Department: Order to Cash

Contract Type: Temporary (12 months)

Professional Level: Experienced

Reporting to: O2C Customer Service Team Lead

O2C Customer Service Specialist (Temporary)

The O2C Customer Service Specialist is an integral member of the Order‑to‑Cash (O2C) Finance pillar within GBS Manila, responsible for delivering accurate and timely customer service and transaction support. The role ensures effective sales order processing, billing, issue resolution, and compliance with JTI policies, controls, and J‑SOX requirements. The position works closely with internal teams and business entities to stabilize, simplify, and continuously improve O2C processes while supporting service excellence.

As a Customer Service Specialist in the area of Order to Cash, you will:

• Process end‑to‑end O2C customer service transactions, including daily activities and month‑end deliverables such as sales order processing, delivery management, and billing document handling.
• Track, manage, and resolve customer and supply chain inquiries, ensuring timely and accurate issue resolution in collaboration with relevant stakeholders.
• Execute J‑SOX controls and ensure compliance with Global Operating Guidelines, corporate policies, and GBS procedures to meet internal and external audit requirements.
• Prepare routine operational reports and analyses, monitor KPIs, and identify opportunities for process improvements in coordination with the Team Lead.
• Provide support to the team and participate in cross‑functional initiatives, projects, and continuous improvement activities within GBS and the wider organization.
• Deliver customer‑focused support to assigned entities by developing strong business understanding and providing expert guidance on O2C and customer service matters.

Requirements

• Post‑secondary education in Finance, Accounting, or a related field.
• 2–3 years of relevant business experience in customer service, finance operations, or a comparable environment.
• Strong analytical skills with a high level of accuracy and attention to detail.
• Proficiency in SAP HANA and strong working knowledge of MS Excel and other MS Office applications.
• Very good written and spoken English communication skills with the ability to interact effectively with internal and external customers.
• Proactive, adaptable, and able to work under pressure and tight deadlines, with a strong sense of ownership and continuous improvement mindset.

What to Expect?

• At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.