Key Accounts Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Reporting to: National Key Accounts & MT Manager

Duty Post: Taguig

Key Accounts Specialist

The Key Accounts Specialist is responsible for managing, supporting, and growing the company’s most important customer accounts. The role focuses on account performance tracking, coordination, execution, and relationship support, working closely with (not limited to) marketing, supply chain and Finance to ensure contractual commitments and commercial objectives are met.

Account Management & Client Support

• Support assigned key accounts by ensuring smooth day‑to‑day operations, order fulfillment, and issue resolution.
• Act as a primary coordination point between customers and internal teams.
• Maintain strong working relationships with account counterparts to support long‑term partnerships.

Sales & Performance Monitoring

• Monitor sales performance, targets, off‑take, and KPIs of assigned key accounts.
• Track compliance with commercial agreements, promotions, and contract terms.
• Identify gaps, risks, and growth opportunities within accounts and escalate insights to internal stakeholders.

Analytics & Reporting

• Prepare and maintain sales reports, budget utilization and accruals.
• Consolidate and update key account databases and documentation
• Conduct basic market and category analysis, including competitor activity and assortment performance.

Commercial Execution & Coordination

• Support execution of promotions, product launches, and in‑store activations.
• Coordinate POSM deployment, merchandising compliance, and activation monitoring where applicable.
• Conduct account business reviews, JBP presentations quarterly/semi-annual/annual as applicable.

Administrative & Process Support

• Manage contract documentation, amendments, and internal approvals
• Support billing, invoicing, credit, and collection processes to ensure payment compliance
• Ensure accurate and timely internal communication related to key account initiatives

Qualifications

• Bachelor’s degree in business, marketing, communications, or a related field (preferred).
• 3+ years of experience in account management, customer service, or sales, preferably with key or strategic accounts.

Skills & Competencies

• Strong analytical and reporting skills
• Excellent coordination and stakeholder management abilities
• Good communication and presentation skills
• Proficient in MS Excel, PowerPoint, and CRM/SAP tools
• Detail oriented, organized, and able to manage multiple priorities under time pressure

Work Environment

The Key Accounts Specialist will work in a collaborative office setting, with occasional travel to client sites as needed. This position requires a proactive, client-focused mindset and the ability to work independently as well as part of a team.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.