GSC & Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Deputy Post: Taguig City, Philippines

Professional Area: Global Supply Chain

Function: Order to Cash

Contract Type: Permanent

Professional Level: Experienced

Reporting to: GSC & Customer Service Team Lead

GSC & Customer Service Specialist

The GSC & Customer Service Specialist manages GBS operations for finished, semi‑finished, and raw materials to support JTI markets and third‑party partners, working closely with internal and external stakeholders. It provides efficient Customer Service and Supply Chain support through SAP ECC, IBP, MyJTI, and Transportation modules to ensure accurate billing and on‑time, in‑full deliveries. The position also serves as a key link between factories, suppliers, customers, markets, and logistics partners, operating in line with JTI policies and procedures.

As a GSC & Customer Service Specialist in the area of Global Supply Chain, you will:

• Manage portfolio phase‑in/phase‑out, maintain customer/material master data, and ensure accurate demand changes and pricing in system transactions.
• Process and validate Sales and Purchase Orders in SAP, ensuring timely, accurate order execution and continuous supply in coordination with factories, suppliers, and logistics partners.
• Handle shipment processing end‑to‑end, including transport module activities and monitoring timely delivery to final destinations.
• Prepare and manage SAP and non‑SAP documentation (e.g., invoices, packing lists, certificates, customs docs) ensuring compliance with market and legal requirements.
• Support business continuity through backups, address regulatory or operational changes swiftly, analyze impacts, and contribute to J‑SOX compliance and audit requirements.
• Execute service PO creation, goods receipt posting, invoice issue resolution, GR/IR clearing, and collaborate with Finance for AP/AR and month/quarter/year‑end closing.
• Support people management (if applicable) and handle additional tasks or projects assigned by the supervisor.

Requirements: 

• Bachelor’s degree in Supply Chain Management, Engineering, or a related 4‑year course.
• 3–5 years of Supply Chain and Customer Service experience in a multinational environment, including at least 12 months as a GSC&CS Associate.
• Strong English communication skills (written and spoken).
• Proficient with SAP HANA or other ERP systems, with solid logistics knowledge.
• Competent in MS Office applications.

What to Expect?

• At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.