Center Performance Management Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Application Deadline: March 5, 2026

Location: Taguig (Hybrid)

Department: Global Data Services

Contract Type: Permanent 

Professional Level: Experienced

Reporting To: Reporting and Analytics Center Process Manager

Center Performance Management Manager (Reporting & Analytics)

Turn KPIs into priorities. Turn priorities into measurable improvement. In this role, you will help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.

What you’ll do:

• Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
• Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
• Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
• Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
• Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
• Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
• Lead and deliver reporting/analytics projects end-to-end within the broader roadmap

What you bring:

• Strong experience in Performance Management, Stakeholder Management, and Power BI
• Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
• Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
• A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)
• Amenability to work on mid-shift

At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.