Title:  Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Are you ready to start your career in the FMCG sector with a global company that provides opportunities for growth and development? Do you have a passion for Logistics? If so, we have the perfect opportunity for you! We are currently hiring a full-time Customer Service Specialist to join our team in Belgium.

CUSTOMER SERVICE SPECIALIST

The successful candidate will be responsible for the timely delivery of cigarettes and materials towards JTI's direct customers and the field force according to the agreed JTI delivery schedule. This role ensures business continuity of the Order fulfilment by monitoring, mainting and controlling multiple aspects in the Order to Cash flow. Main responsibilities are focused on order fulfillment, SPOC 3PL's, stock control, returns and credit notes management and J-SOX control.

Position:

• Order fulfillment. Responsible for all the daily necessary actions to be undertaken by the Customer Service Department in the Order to Cash area of SAP to deliver timely cigarettes and materials towards JTI's direct customers and sales representatives. (credit release out of scope). Responsible for 100% match between Customer order, JTI delivery order and 3PL delivery report to ensure customer satisfaction and Track and Trace standards.
• Returns/credit notes. Gathers all information necessary to initiate the return/credit note procedure. Coordinates the entire approval flow in order to process the return/credit note as quickly as possible. Ensures returns are T&T-compliant if necessary.
• Stock control. Ownership of the stock control file providing an overview of BeLux inventories. Daily updating of stock levels and productions, weekly updating of actuals. Alignment with demand planner on stock priorities and supporting O2C to ensure efficient SKU transitioning. Execute weekly stock alignments, flag and investigate irregularities. Manage blocked stock and product lifecycle management in SKU database.
• SPOC 3PL's. Preserving contact on a day to day basis with the 3PL's regarding all shipments towards our direct customers and sales representatives. J-SOX. Timely implementation of all controls with the related documentation and the commitment to perform all controls and the related documentation according to the J-SOX standard.

Within 6 months you will:

• Adapt to a new workplace culture and team dynamics.
• Familiarize yourself with the company’s logistics software.

Requirements: 

• Higher Professional Education (Bachelor).
• Work experience within O2C (order to cash), logistics (preferably 3 years or more).
• Fluent Dutch, French & English.
• PC literacy: MS Excel, Word, Outlook, SAP.
• Strong stakeholder management.
• Attention to detail.
• Strong organisational skills.

WHAT’S IN IT FOR YOU? 

At JTI we believe in the importance of a good work-life balance while we offer lots of opportunities for development and career progression – across functions and internationally. Maybe that’s one of the reasons why our employees stay on average impressive nine years with us and we have been certified as Top Employer for over thirteen years now. Want to know more about how our employees rate us? Please visit https://www.glassdoor.nl/japantobaccointernational 

Next to a rewarding compensation package, we offer a range of other perks and benefits:

• The opportunity to work 50% of your time outside of the office and 10 days abroad per year
• Working from home equipment (e.g., chair, screen, mouse, and keypad)
• 20 vacation days + 12 so-called ADV days on a full-time base
• 13th-month salary
• Group insurance
• Bonus scheme 
• Great development and training opportunities based on your ambitions and capabilities 
• Different engagement activities such as dinners, drinks, social gatherings, parties, etc.
• Business laptop and iPhone
• Unique Family leave policy (at least 20 weeks of fully paid parental leave regardless of gender, sexual orientation, or the way of becoming parents)

Sounds interesting? We’d love to hear from you! To make it easier for you to apply, there is no need to upload a cover letter. Only your CV is enough because we would like to get to know you in person.

Is this not your next career step, but do you know someone who is a perfect fit? Please let us know!

JTI considers it important that this job vacancy is shared as much as possible. JTI, therefore, invites everyone to share this vacancy with people who might be interested and/or suitable for it. If this results in JTI hiring a suitable candidate, you can, under certain conditions, receive a referral bonus of 500 Euros, to be paid out in the form of vouchers.Ensure that your candidate mentions your referral during the application process

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Interview with Recruiter > Assessment tests > Interviews with the Hiring Manager’s Team > Offer.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Recruiter know during the selection process.