Title:  Customer Care and Project Support Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Customer Care and Project Support Specialist

What will you do - Responsibilities:

• Support in projects implementation (information sharing between Factory-GBS-Market)

• Communication with markets regarding: production, demands and any other requests related to PLM projects

• NTM’s write-off management

• Support Export Operation in administrative tasks, priorities to be shipped to warehouse, ad-hoc issues

• TX (tax stamps) management

Who are we looking for - Requirements:  

• Relevant university degree 

• Experience in a similar position

• Very good English, both written and spoken

• Knowledge of Polish language

• Very good knowledge of MS Office (especially Excel)

• Good knowledge of ERP Systems (SAP) - nice to have

• A collaborative, solution-focused approach, and strong written and spoken communication skills

• Stress resistance and ability to work under pressure

• Analytical and problem-solving skills as well as teamwork abilities will complete your profile

What to Expect:

• Employment based on an employment contract

• Work in a company with a stable market position

• Opportunity for professional development

• Rich benefits package - including subsidized meals, medical care, life insurance, subsidized English language learning, a gym on the factory premises, a sports card

• Transport on designated routes (Łódź, Zgierz, Aleksandrów Łódzki, Konstantynów Łódzki, Poddębice, Niemysłów, Ozorków, Łęczyca, Sieradz, Zduńska Wola, Turek, Uniejów, Kutno)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

Procedure on internal breaches reporting and follow–up procedure for JTI Polska regulating the rules for whistleblowers reporting is available at https://do.jti.pl/sygnalisci.pdf.