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Title:  IT Services Analyst, Dominican Republic

Job ID:  33761
Country:  Dominican Republic
City:  Santo Domingo
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Position Purpose:

The incumbent is responsible for the prompt delivery of IT services to support business operations, and for the timely resolution of reported incidents, in collaboration with internal and external IT subject matter experts, for mexico market including the remote sites. He/She proactively monitors compliance with established standards, operating guidelines, policies and procedures, and risk controls. He/She supports and coordinates disaster recovery planning and execution to protect Market against business disruption. In addition, he/she may provide input to JTI’s financial planning cycles (SPC/ASP/LE), and is responsible for managing IT assets and executing IT procurement activities.



University Degree in Computer or Technical Science or strong IT background


Work Experience:

2+ years’ experience in the IT discipline.
Preferred background of employment experience multinational companies.
Good working knowledge of business and related processes in FMCG industry

Knowledge of T-SQL programming or programming is a Plus
Project management skills is a Plus


Language Skills:

Fluent oral and written Spanish

Fluent oral and written English






•Advanced knowledge in all areas of IT operational support including but not limited to
  *Windows OS
  *MS O365 suite of applications (e.g. Outlook, Word, Excel, Forms)
  *Video Conferencing
  *MS collaboration applications e.g. Teams, SharePoint Online, OneDrive & Skype
  *Telecommunications (including mobile devices)
•Advanced knowledge of provisioning and configuration of
  *Mobile devices (iOS/Android)
  *Collaboration equipment (e.g. Video Conference/Skype/Teams rooms, Surface Hub)
•Good knowledge of IT service desk related software, e.g. ServiceNow or similar
•IT procurement and supplier management
•Technical documentation

•Experience in Service Desk software is a PLUS

•ITIL Knowledge is a PLUS

•ERP Functional and configuration Experience is desirable.




•Acts with a sense of urgency and clear understanding of priorities and strategic importance
•Can work independently with minimum supervision, but ensures clear understanding of expected outcome; Organized, methodical
•Also team-oriented, collaborative; able to build good connections; communicates effectively
•Creative, innovative, enterprising, ability to think outside the box and challenge the status quo
•Proactive; eager to learn and keep pace with business and technology trends
•Good analytical and problem-solving competency
•Strong customer mind-set, able to deliver high-quality support
•Able to work under pressure and to think on his/her feet
•Able to adapt to change easily
•Committed, reliable

•Excellent problem-solving skills.
•Analytical mindset.
•Exceptional interpersonal skills.
•Excellent written and verbal communication skills.
•Attention to detail.



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