Title:  D&IT Business Solutions Manager - Raleigh

Job ID:  94821
Country:  U.S.
City:  Raleigh
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Raleigh, NC, US, 0000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


Department: Information and 

Location: Raleigh, North Carolina


Role: Permanent

D&IT Business Solutions Manager

Purpose of the role

Responsible for maintaining & supporting all or a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP and Sales solutions. Ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs.


Main responsibilities

1.Capability Management identification and enhancement

  • Collaborate with business to identify improvements for existing solutions
  • Work to find existing solution in JTI that have the required capabilities
  • Help develop capabilities delivered by global teams and within regional/local solutions. 
  • Explore with other regions capabilities teams what exists so that synergies and technology re-use can be maximized and deployed quickly & adopted


2.Rollout of Central systems and Market Mile 

  • Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region. 
  • Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region. 
  • Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment.


3.Freedom within a Framework

  • Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities.
  • Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience.


4.Service Delivery Management & Business Continuity / Security

  • This role ensures the company's business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided.   
  • This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region.
  • This role is responsible for the incident management, problem management and all aspects related to the application within the responsibility of the function assigned to the incumbent.
  • Ensure strategic alignment with Internal (e.g. BTS, I&O, GDC, Security) and External D&IT Service Providers.



  • Work with markets teams to foster ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations

6.Geographically Distributed teamwork, & Operations.

  • This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc). This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function.
  • You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region. 
  • This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.
  • During a crisis in one of the applications of the function portfolio, the role needs to keep close communication with the Market/Cluster D&IT Lead to ensure right business impact and prioritization is given to the incident.
  • This role will also play an important role as expert in the technology stack of the function (sales apps, power apps, data, digital, etc) looking for upskilling within that area of expertise and delivering via self-development or consultants’ solutions to the business demands.


7.D&IT Governance

  • Responsible for respective D&IT budgets for managed applications and services the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes.  Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability. 
  • Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio.
  • Govern system change control through compliance to D&IT policies, procedures & standards & Decrease technology risk and reduce cost through following D&IT technology standards and guidelines.



  • 3+ years’ experience in the IT discipline with 1+ of those years in IT Management of Business Solutions/ Application teams (including people management where relevant)
  • Preferred background of employment experience in multinational companies.
  • Good working knowledge of business and related processes in FMCG industry
  • English proficiency: C1 minimum.
  • Experience in at least 2 of the following new technology trends: Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate), Microsoft Data Lake and Data, Warehouse technologies, Field Sales Solutions, Online Sales, Loyalty and payment systems.


Our candidate

  • Leads by example; Works effectively in a fast-paced environment and is able to diffuse project-related conflict.
  • Able to think clearly and act decisively in crisis situations; thinks and acts with a sense of urgency and clear understanding of priorities and strategic importance; highly organized. Creative, innovative, enterprising; thinks outside the box, challenges status quoAble to work with ambiguity and “connect the dots”.
  • Team-oriented, collaborative; able to network and establish good connections
  • Proactive; driven to learn and keep pace with business and technology trendsAble to network and establish good connections
  • Works seamlessly between macro and micro views
  • Communicates effectively at all levels of the organizationGoal-oriented, high level of commitmentCustomer service-oriented


At JTI, we believe in encouraging a culture of inclusion and collaboration. We value diversity and committed to provide equal employment opportunities to all individuals.

Join our team and be a part of a company that is dedicated to excellence. Apply now and take the first step towards a successful and rewarding career as a Sales Planning Analyst at JT International S.A.



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