Title:  Credit and Collections Specialist (Temporary)

Job ID:  93794
Country:  Philippines
City:  Metro Manila
Professional area:  Accounting & Finance
Contract type:  Temporary
Professional level:  Experienced

Metro Manila, PH, 1634


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com



Department: O2C

Location: Taguig, Philippines

Reporting to: Credit and Accounts Receivable - CPM

Role: Temporary




The Credit and Collection Specialist will be an integral member of the O2C Finance pillar of GBS Manila with the following key responsibilities:

  • Credit & collection management operations of DSO wholesale, duty free and institutional customers 
  • SAP recording of DSO  Customer transactions, including payments received from all customers, including Direct Sales Operation channel to SAP on apprpriate customer codes.
  • Ensures compliance to Credit & Collection, AML policy and Operating Guidelines.
  • Identifies opportunities to improve efficiencies and productivity 
  •  Manages Customer Accounts Receivable and AR reconciliation activities in assigned area of responsibility and ensures that they are performed accurately, efficiently and in compliance with JTI policies and procedures
  • The individual will also support with SAP testings and perform J-SOX controls as required.



1.) Processing of Credit & Collection Transactions

Daily Tasks: 

  • Submits MyRequest templates for processing.
  • Customer Receipts
  • AR Clearings
  • Sundry Invoices and Credit Notes 
  • Check customer payment proposal reports 
  • Bad Debts Write-off
  • Monitor and Review Sales Orders on Hold
  • Assess Customer Credit Risk
  • Track and Manage Customer Inquiries
  • Investigate and Resolve Credit & Collection Issues


Monthly Tasks:

  • Ensure all received documents are validated and processed in accordance with month end closing timelines.
  • Ensure all activities related to month end closing are performed and completed in accordance with month end closing timelines.


2.) Control and Compliance

  • Compliance to policies & procedures: Ensure compliance to Global Operating Guidelines, policies and procedures. This is achieved by adhering to Corporate policies and procedures, GBS procedures and internal guidelines; and also ensuring that Entities adhere to Corporate and GBS policies and procedures.
  • JSOX: Responsible for executing and evidencing any JSOX controls where the AR Specialist is identified as the control owner in the JSOX GRM, ensuring compliance to these controls and they are executed timely and in full compliance with JSOX GRM to meet internal/external audit standards.


3.) Analytical, Reporting and Process Improvement

  • Analytical and Reporting: Responsible to prepare routine reports and analysis that are high quality, accurate and timely. To prepare additional reports at the request of the Team Lead, where required.
  • Process improvements: Continuously review current processes and also monitor performance based on KPI/performance metrics being reported on monthly basis in order to identify and discuss with Team Lead on the potential areas for improvements.


4.) Support to Team, Other Process Teams and Projects

  • To provide assistance and support to the Team Lead to ensure that the objectives and targets of the team are met.
  • To support other AR Specialists within the team so as to achieve high level of teamwork during document processing and resolving AR related issues.
  • Where required, to participate and provide support in cross functional activities within the GBS, Corporate and GBS projects and initiatives.


5.) Support to Entities

  • Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication and resolution of queries/issues.
  • Provide good support to Entities by developing knowledge of the entity's business and operational needs and provide expert advise/solution on AR related matters.

6.) Other Tasks

  • Assist with various tasks and projects as they arise and upon manager’s request.



  • Post-secondary education in Finance/Accounting
  • 2 to 4 years related business experience with a company of a similar size
  • Strong analytical skills
  • Exceptional written and oral communication skills 
  • Strong knowledge of Microsoft Excel 
  • SAP HANA  experience 
  • Proficient in written and oral English 
  • Excellent analytical skills 
  • Detail oriented 
  • Have a sense of urgency 
  • Proactive in identifying process improvement opportunities 
  • Ability to work under pressure and tight deadlines 
  • Excellent interpersonal skills 
  • Ability to communicate effectively with internal and external customers
  • Willingness to take charge/responsibility/ownership
  • Desire to seek for learning and self-improvement opportunities


What are the next steps – Recruitment process:

Thank you very much for applying!


We will make sure to provide feedback on your application within 2 weeks after the application deadline. 

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