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Title:  Global Supply Chain & Customer Service Team Lead

Job ID:  92624
Country:  Philippines
City:  Manila
Professional area:  Supply Chain
Contract type:  Permanent
Professional level:  Experienced

Manila, PH, 1634


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.

But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 83% of employees feel happy working at JTI, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea

Learn more:


This position will remain open until filled.


Department: O2C

Location: Taguig, Philippines

Role: Permanent



The purpose of this position is to develop, coordinate, challenge and support handling operations under GBS scope of activities (finished/semi finished/raw materials) to supply to JTI markets & 3rd Party Partners in collaboration with our internal and external stakeholders: service providers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required. This position acts as a link and support between the Manager, the Team as well as Global functions, factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures and SOX related controls.


The incumbent acts operationally up to 50% of his/her daily work. Team Lead supervises a team of employees. Communicates' company goals, safety practices and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. The Team Lead is assertive, accountable line manager operating in a changing environment; problem-solving, decision-making within their area of authority and control capabilities. The incumbent acts as situational managers back up looking after Team work coordination and proper allocation of priorities. The incumbent participates in and takes ownership of projects on local and global level.



1.) Operations Support

  • Identify opportunities in the area of responsibility, search for further improvement, resolve issues, collect and analyze data and draw valid conclusions, uphold operational KPIs and ensure its fulfillment, forsee and mitigate a risk of errors/operational failures and follow quality control checks.
  • Apply the in-place demand change process regarding customer's requirement changes in order to ensure accurate information is provided to the manufacturing locations.
  • Coordinates and supports any new business set-up/new process' implementation and liaise with the respective functions to ensure timely implementation. Involve in projects to ensure smooth processes, operations, systems creation/management or transition. 
  • Ensures smooth operation and process flow for customers under their responsibility
  • Ensure business requirements are fully established, documented and properly communicated to the team members in order to maximize the service level and to ensure on time order fulfliments. 
  • Support business performance excellence idea to streamline overall operations level. 
  • Initiate, support and coordinates business improvement initiatives to optimize the processes within the GBS organization. 
  • Work across matrix to build solid relationships with local/global stakeholders. 
  • React swiftly to any buisness changes: taxation change; regulation, embargo etc. 
  • Drive consistent steady-state business engagement with Customers
  • Analyze business impact, investigate and propose potential solutions and work on resolution / improvement.
  • Support queries/questions from the internal&external auditors.
  • Review and comment J-SOX reports embedded in the Company's O2C, P2P and Inventory
  • Management mega processes related to Supply Chain/Customer Service processes, as defined in the J-SOX Controls Framework for JTI to ensure JSOX compliance requirements.
  • Organizes tools, trainings, coaching and support to the team to ensure all tasks are performed efficiently, accurately and on a timely manner.
  • Builds within the department a culture of teamwork and a positive attitude, ensuring the sharing of information and knowledge on both a lateral and vertical basis.  
  • Coordinate Team work and support the team. Escalate issues to relevant stakeholders and monitor regurarly. 
  • Ensure own back up materials is kept up to date, monitor hand over business activities prior planned abscences, handle back up as per agreed scope and in order to manage the business continuity.


2.) People Management

  • Recruit, motivate and guide the professional development of the team reporting directly and indirectly to the incumbent.

3.) Other tasks

  • Manage various tasks and projects as they arise and upon manager’s request.



  • University 4 years graduate of Supply Chain, Engineering or other related course (good to have postgraduate diploma in Logistics or Supply Chain)
  • 3 + years of experience in the area of Supply Chain/Customer Service/Logistics in a multinational company in a coordinator/Team Lead role / 5+ years of experience in Supply Chain/Logistics
  • Advanced logistics knowledge such as inventory management, transport, warehousing, insurance, legalization, export & import documents management,
  • MS Office package, SAP S4/HANA and IBP experience or other ERP
  • Fluent in English (written & spoken)



  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive cash allowances such as meal and transport allowance
  • Flexible working arrangements
  • Have access to over 200 company training
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves


What are the next steps – Recruitment process:

Thank you for applying!


We will make sure to give you feedback 2 weeks after the application deadline.



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