Title:  Development Analyst Manager

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Learn more: jti.com

Reporting to: Development Team Manager

Duty Post: GBS Manila

Application Duration: Apply until March 12, 2025

Development Analyst Manager

The ServiceNow Developer will be responsible for delivery and support of applications built on ServiceNow platform, including administration, integrations, authorization configuration, unit testing, and development activities.

As a Development Analyst Manager, you will:

• Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area
• Be responsible for technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle 
• Ensure consistency and standardization of the ServiceNow applications in the assigned area 
• Ensure that required system documentation is completed and delivered before Go-Live.
• Actively contribute to Knowledge Base creation
• Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved
• Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities

Requirements:

• You have a University Degree, preferably in IT
• 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, platform administration, development, testing, and cutovers
• Expert knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting, Workspaces configuration and Integration Hub
• Knowledge of ServiceNow HR Service Delivery module, Employee Center Pro will be a plus
• Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
• Experience with ServiceNow platform architecture will be a plus
• Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified
• Responsible, proactive, result-oriented, attention to the details
• Fluent in English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.