Title:  Development Analyst Manager

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Development Analyst Manager

As the Development Analyst Manager in the area of Information Technology, you will: 

• Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area.

• Responsible for technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle.

• Ensure consistency and standardization of the ServiceNow applications in the assigned area.

• Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation.

• Manage a small team of external developers and maximize the team’s performance.

• Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities. with IT and business teams involved.

• Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities.

• Continuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed.

Requirements:

• You have a University Degree, preferably in IT.

• 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers.

• Expert knowledge of ServiceNow platform, administration, CMDB, Workspace configuration.

• Solid experience with ServiceNow integrations.

• Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects.

• 1+ year of Team leader experience.

• Knowledge of ServiceNow CSM module is a very big plus.

• Good knowledge of ServiceNow platform architecture will be a plus.

• Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified.

• Fluent in English.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.