Title:  Development Analyst Manager

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Reporting to: ServiceNow Development Team Manager

Duty Post: GBS Manila

Application Duration: This job posting will remain open until the vacancy is filled. 

ServiceNow Developer / Development Analyst Manager

What This Position Is About - Purpose

ServiceNow Development Analyst Manager will be responsible for delivery and support of ServiceNow applications in the GBS, Finance, HR and other areas, including administration, integrations, authorization configuration, unit testing, and development activities.

What Will You Do - Responsibilities

Responsible for technical design, development, unit testing, and production deployment in the assigned area.

• Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
• Ensure consistency and standardization of the ServiceNow applications in the assigned area
• Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation
• Optionally manage a small team of external developers or administrators and maximize the team’s performance
• Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved
• Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities
• Continuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed.
   

Who Are We Looking For - Requirements

• 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers
• Expert knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting
• Knowledge of ServiceNow HR Service Delivery module, Employee Center Pro and Mobile development experience will be a plus
• University Degree, preferably IT
• Team leader experience will be a plus
• Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
• Strong interpersonal communication and leadership skills
• Ability to deliver on time and follow-up promptly on any issues and/or risks identified
• Fluent in English 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.