Title:  PROCESS MANAGER

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Process Manager

Position:

The IT BTS Sales & TM Process Expert Manager acts as a liaison between Business and Development teams in order to implement the approved process changes. 

Responsibilities: 

GRM ownership

• Be the master of the process - knowing all the functionalities and the markets using it
• Continuous improvement aligned with changing business environment
• Keep updated all documentation in the GRM SharePoint
• Review all Functional Designs related the module owned, ensuring this will meet market requirements without impacting on Global application functionality, other markets needs and performance
• Facilitate training sessions of the module owned either internal or to markets in order to consolidate market knowledge. Keep updated the training material
• Elaborate KPIS of usage of the GRM module owned

Change management

• Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCM
• Guarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requested
• Be concerned that change management is an ongoing process and keep moving the CHGs as soon as they arrive
• Ensure market have informed an accurate business description, a benefit and priority
• Inform all information need that must be provided by BTS avoiding returns from other teams
• Be cost efficient

Project management

• Define plan and Management of Projects under his responsibility on its different phases and areas (Assessment, Planning, Implementation and Control, Communications, Closure)

Business relationship management

• Being the point of contact for issues escalation from markets and establish action plans when required and ensuring its implementation
• Know my market. Know the functionalities implemented. Be aware on current and future projects. Take the initiative of proposing new initiates or changes in trade marketing processes 
• Review market´s KPIs progress
• Review CHGs created by the market ensuring:  all information needed is provided, request priorities based on business criticality
• Driving demos or workshops to reinforce tool knowledge and to show tool changes and enhancements to markets
• Communicate and advise to markets about global tasks plan that might affect normal use of the application.
• Inform to the Regional lead of any organizational change, any new project that will require an enhancement of the tool as well as escalate any critical issue
• Review with the market the need of any Trade marketing training
• Give support on the regional workshops organized by the business

Trade marketing and tools training

• To prepare, provide or update training materials of the trainings scheduled for the year
• Prepare agenda, logistics and request feedback of training provided
• Lead some refresh sessions, workshops for certain functionalities and/or new modules will provide markets with the "how-to" tool knowledge

3rd party and budget management

• 3rd party candidates’ selection
• Define objectives, deliverables, work plan and follow up their delivery on time and with quality required
• Follow procurement procedures from contract and PO creation and maintenance to periodical budget follow up
• Ensure 3rd party follows up JTI procedures and it is aligned with JTI standards

Who are we looking for:

• University Degree in Computer or Technical Science or strong IT background, plus additional business education
• 8+ years of working experience with CRM or BI systems
• 5+ years of Project management experience
• Good working knowledge of business and related processes in FMCG industry
• Siebel, Power BI, Mobile App Development
• Fluent English (written & spoken)
• Should have an adequate knowledge of technology, which is standard within JTI, such as Microsoft solutions and CRM business process analysis

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.