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Title:  Market Success Manager

Job ID:  90268
Country:  Spain
City:  Madrid
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced
Location: 

Madrid, M, ES, 00000

 

Market Success Manager

What this role is about?

The Market Success Manager will be responsible of successful support and adoption of digital consumers solutions in the markets or global teams, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations required for successful adoption.

The person acts as liaison between Business functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.

 

What will you do?

  • Business Relationship Management
    • Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption
    • Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application
    • Be a Partner & Consultant (“Understand the Business & Processes”)
    • Translate Business needs into simple Solutions (“Make things happen”)
  • Change management:
    • In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local)
    • Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams

 

  • Project Management. You will be part of the project team and will do the following:
    • Design of business processes
    • Configuration and configuration coordination from external parties, unit testing
    • Maintain appropriate documentation
    • Definition and roll out of standards and templates.
    • Potentially participate in training business community (key users).
    • Ensure transfer of knowledge/expertise from external consultants.

 

 

You will be successful in this role if you have:

  • University degree in Computer Science or similar
  • Fluent English
  • 4 years working experience on the following new technology trends:
    • Cloud SAAS solutions
    • e-commerce: Wordpress, Adobe, Magento, Google Analytics
    • Microsoft Power Platform (Power BI, Power Apps, Power Automate)
    • Microsoft O365 Platform (SharePoint, Office, Teams, etc.)
    • Microsoft SQL Server & Microsoft Azure (Data Factory)
    • New generation Business Intelligence solutions (MS Power BI)
  • Experience in Business Analysis & Business requirements analysis
  • Experience in solutions design and architecture, including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
  • Supplier management
  • Proven experience on Microsoft office tools
  • Experience on CRM solutions would be a plus
  • Ability to quickly learn new tools and technologies
  • Strong interpersonal & communication skills, ability to connect easily and efficiently with the members of the international virtual IT teams and Markets
  • Analytical & Detail oriented
  • Ability to work autonomously

 

 

What are the next steps – Recruitment Process:

 

Thank you very much for your interest in the role. You are welcome to apply. We will make sure every candidate will receive a reply within 2 weeks after the application deadline. Should you have any questions, you are welcome to contact Adrian Dudek – Talent Advisor (Adrian.Dudek@jti.com).


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