Title:  D&IT Change management partner

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D&IT Change management partner

Purpose:

The purpose of this position is to develop and implement strategy and approach for successfully managing business changes and business applications knowledge in JTI, in alignment with D&IT strategy. The incumbent acts as the change partner to relevant BTS and Business functions and is plays key role in realization of the benefits of implemented changes by ensuring user adoption of businss proccesses and systems for relevant business capabilities. This role ensures that each project/initiative understands the scope of change management effort and plans/executes all necessary steps in accordance with JTI's D&IT change management framework. The position bears direct responsibility for change management activities in major IT related initiatives and also supervises change management consultants in other projects. In addition this role builds and implements strategies to ensure power user engagement in relevant functional area. 

Main areas of responsibilities:

• Identify change needs and change mangement risks for all projects in Technology Investment Portfolio through change mangement need assessment with Business and IT leads of projects. Recommend the change management approach, based on outcomes and ensure change team resources availability
• Accountable for development and delivery of the CM work plans, including key milestones and deliverables, integrate it with overall project's plan. Ensure on-time and quality delivery of CM activities, milestones and deliverables
• Ensure knowledge transfer from projects to business as usual and user adoption groups from the projects. Define transition plans and monitor their execution

Training services delivery responsibilities span across approach selection and management

               - Appropriate due diligence, business justification and delivery partner selection following JTI Policy and Procedures
               - Contract creation & management ensuring all legal aspects are covered from a service delivery perspective including (but not limited to) Data Protection, Service Level Agreements, Service Delivery Penalty Clauses, termination clauses, data access
               - Coordination of approach evaluation with necessary JTI IT teams and business partners (BTS, Business functions)
               - Measuring and reporting of service delivery KPIs invoking penalties where required
               - holding regular service delivery reviews 

Operations

• Owns quality execution of D& IT (business applications) training services for relevant functional areas

               - Facilitation of regular training needs assessment (power users and end users)
               - Ensure update of training content with system changes
               - Knowledge transfer to relevant audience 
               - Request training feedback and act upon it 

People management

• Recruit, onboard and guide the consultants and partner companiens and support their implanting process in JTI to ensure project-long professional relationships

Requirements:

• University degree in business, marketing or communications. Master in Strategic Communication will be a plus
• 8+ years experience in change management or talent management or project management
• 8+ years experience in large scale business applications implementation 
• Demonstrated ability to decompose complex tasks, to plan and implement initiatives, analyze operational performance
• Working knowledge of the JTI organization, processes and communication networks will be a plus
• Fluency in English
• IT savvy, passion towards technology
• Knowledge of change management methodologies
• Aware of modern learning and communication technologies
• Ability to develop KPIs, reporting 
• Strong analytical skills
• Excellent interpersonal and presentation skills 
• Ability to influence others
• Innovation and creativity
• Good listening skills, flexibility and patience

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.