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Title:  CRM Process Analyst Manager

Job ID:  21966
Country:  Spain
City:  Madrid
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category. 
 
Headquartered in Geneva, Switzerland, we employ over 40’000 people across the globe. We were recently awarded Global Top Employer for the fourth consecutive year with regional Top Employer Certification in Europe #1, Asia #1, North America #1, Africa #2 and Middle East #3. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development. 
 
We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.  

PURPOSE

The IT BTS S&TM Analyst Manager will be part of the TME Connect Program Business Intelligence Work Stream which is a cross-functional layer that implies acting as a liaison between business and the rest of technical teams.

 

The main objectives and responsibilities of the position are the following:
• Oracle Analytics Cloud (OAC) expertize: Solution owners of the new BI platform (OAC). In order to properly support the functional definition.
• Define and adjust on an agile manner during the project the BI/Data strategy by stablishing a clear roadmap (based on scope definition, key people and target information structures identification, areas of improvement and implementation method definition).
• Business Process Experts (BPEs) close collaboration: In the context of functional definition coverage activity, liaise with BPEs colleagues ensuring adequate coverage of functionalities in the scope of BI activities.
• Support Business Process Owners (BPOs) as they will need technical support about the capabilities that Oracle BI platform can provide to the business processes and provide guidance on JTI IT standards.
• Oracle Roadmap team close collaboration to ensure cohesiveness and alignment.
• Close collaboration with other Global IT teams (ODC, GTC, EA & security) to ensure the optimal future JTI BI landscape (BI architecture).
• Change Agents: Facilitate and collaborate with change management activities to define impact on markets based on BI approach evolution.

 

REQUIREMENTS

  • University degree or equivalent apprenticeship.
  • Proven Fluent in English
  • Knowledge on Trade and Marketing business areas is a plus.
  • 5+ years holding a functional position with regards to BI implementations / Data warehousing.
  • 2+ years of Project Management experience: skilled and experienced on all cycles of the project life time
  • End user / customer oriented. Experience acting as a bridge between business and IT teams
  • Experienced on working with outsourced resources
  • Good working knowledge of business and related processes in FMCG industry
  • Cloud implementations and agile methodologies experience is a plus
  • Fluent in oral and written English
  • Oracle Analytics Cloud technology knowledge
  • Cloud implementations and agile methodologies experience is a plus
  • Communication skills: Ability to influence and shape business demand. Good presentation skills
  • Ability to work both independently and in conjunction with other team members
  • Capable of working in an multinational environment

 

MAIN AREAS OF RESPONSIBILITY

 

  1. Oracle Analytics Cloud (OAC) expertise: Solution owners of the new BI platform (OAC)
  2. BI / Data strategy : Global Data Model definition
  3. Functional work streams collaboration and support. In the context of functional definition coverage activity, liaise with BPEs colleagues ensuring adequate coverage of functionalities in the scope of BI activities
  4. Technical teams collaboration (ODC, GTC, EA & security) to ensure the optimal future JTI BI landscape (BI architecture)
  5. Business relationship management


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