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Title:  BTS Planning and Transportation Process Expert Manager

Job ID:  73278
Country:  Spain
City:  Madrid
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Madrid, MD, ES, MA1000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

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That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

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BTS Planning and Transportation Process Expert Manager


What this position is about - Purpose: 


The Process Expert acts as a service provider working under the IT Team Lead/Business Expert lead to implement the approved process changes and continuous improvement of the business.
He also provides expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance) with a focus on critical/complex incidents & significant change/service request delivering timely and quality solutions to users while at the same time ensuring that they utilize the full application potential. 
He/she is the expert on the assigned areas, coaching and helping the process/application analysts in the configuration/customization of the associated application modules.
He/she is the point of contact between his/her specific process areas and the Power Users, keeping them up-to-date and knowledgeable of the systems and business processes/best practices.
He drives and monitors the implementation of small approved projects ensuring alignment of changes to the GRM.


What will you do - Responsibilities: 


  • Having the ownership of the application support requests coming from the Global Service Desk (GSD), he/she provides application support for both Production and Development with a focus on critical/complex incidents & significant change/service request
  • Check the impact on GRM and applications customizing (in collaboration with Process Analysts)
  • Check conflicts between current and proposed functionality (impact analysis)
  • Redesigns or adapts business processes to a change request. Ensures the alignment of the request to the GRM 
  • Contributes to the enhancement of Operational procedures to ensure efficient and effective service to customers by assisting the Operational/team Leads in KPIs monitoring and proactively addresses potential issues on the areas under his responsibility looking for solutions and ensuring customer satisfaction
  • Ensure the design of the proposed solutions and potentially modify the GRM accordingly following the approval process
  • Provide time and cost estimate for the implementation of the solutions
  • Plan and coordinate the implementation of approved projects
  • Provides knowledge transfer and best practices (global processes) to power- users through support/change request resolution and training in coordination with the training team
  • Maintain up to date appropriate documentation in his/her scope of responsibility this includes BPMLs, Process flows, Enterprise structure and BTS operational procedures. Working together with power users on documenting the processes from a business perspective. Working together with the project team and the process/business Expert on documenting the processes from a technical perspective. Ensures QA on the documentation executed by development teams


Who are we looking for - Requirements:


  • University degree or equivalent
  • 5+ working experience with SAP or Siebel systems, in the areas of application support, business process design and enterprise business solutions implementation projects
  • Project management experience
  • Business experience in related area a plus
  • Fluent English(written & spoken)
  • Excellent knowledge of supported business planning and transportation processes and related application functionality 
  • Knowledge of other pillars/work stream business processes and modules
  • Strong knowledge of SAP Planning tools: SAP S/4 Hana, SAP APO, SAP IBP, SAP BW, SAP TM
  • Analytical & Detail oriented


What are the next steps – Recruitment process: 


Thank you very much for your interest in the role. You are welcome to apply. 




Job Segment: SAP, Technical Support, Service Desk, ERP, QA, Technology, Customer Service, Quality

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