Title:  IT Business Solutions Manager

Job ID:  91248
Country:  Malaysia
City:  Kuala Lumpur
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Kuala Lumpur, 14, MY, 50490


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com



Department: Information Technology
Location: Malaysia
Reporting to: D&IT Director

Role: Full time - Permanent


D&IT Solutions Manager


This role is responsible for maintaining & supporting all or a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not limited to Freedom within a Framework, Data management, ERP and Sales solutions. The role is responsible for ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs. This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.


The role actively engaging with business stakeholders and D&IT partners to explore capability improvements or to ensure clear understanding of new capabilities requirements. Work with Virtual team lead to understand existing tools that can deliver needs and plan in Roadmap. Drive demand process to deliver new solutions as planned in the roadmaps.


The Incumbent will actively review technology successes in JTI and external environment, bringing to the attention of Business partners to explore the innovation within the virtual team’s remit.  


While ensuring adherence to JTI D&IT and Corporate governance standards, the incumbent leads and manages identified changes & projects, and on occasions related teams, to ensure they are executed successfully. The incumbent will at all time work in accordance with JTI’s Project Management Framework, and established D&IT standards, policies and procedures, J-Sox controls, and industry best practices.


What will you do?


Capability Management identification and enhancement

  • Collaborate with business to identify improvements for existing solutions
  • Work to find existing solution in JTI that have the required capabilities
  • Help develop capabilities delivered by global teams and within regional/local solutions. 
  • Explore with other regions capabilities teams what exists so that synergies and technology re-use can be maximized and deployed quickly & adopted

Rollout of Central systems and Market Mile 

  • Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region. 
  • Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region. 
  • Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment.

Freedom within a Framework

  • Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities.
  • Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience.

Service Delivery Management & Business Continuity / Security

  • This role ensures the company's business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided.  
  • This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region.  
  • This role is responsible for the incident management, problem management and all aspects related to the application within the responsibility of the function assigned to the incumbent.
  • Ensure strategic alignment with Internal (e.g. BTS, I&O, GDC, Security) and External D&IT Service Providers. 


  • Work with markets teams to foster ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operation.

Geographically Distributed teamwork, & Operations.

  • This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc). This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function.
  • You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region. 
  • This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.
  • During a crisis in one of the applications of the function portfolio, the role needs to keep close communication with the Market/Cluster D&IT Lead to ensure right business impact and prioritization is given to the incident.
  • This role will also play an important role as expert in the technology stack of the function (sales apps, power apps, data, digital, etc) looking for upskilling within that area of expertise and delivering via self-development or consultants’ solutions to the business demands.

D&IT Governance

  • Responsible for respective D&IT budgets for managed applications and services the Region. Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes.  Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability. 
  • Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio.
  • Govern system change control through compliance to D&IT policies, procedures & standards & Decrease technology risk and reduce cost through following D&IT technology standards and guidelines.


Who are we looking for?


  • 3+ years’ experience in the IT discipline with 1+ of those years in IT Management of Business Solutions/ Application teams (including people management where relevant)
  • Preferred background of employment experience in multinational companies.
  • Good working knowledge of business and related processes in FMCG industry
  • Functional
    - Experience in at least 2 of the following new technology trends:
       *Microsoft PowerPlatform (PowerApps, PowerBI, PowerAutomate)
       *Microsoft Data Lake and Data Warehouse technologies
       *Field Sales Solutions 
       *Online Sales, Loyalty and payment systems
    - Business requirements analysis & process documentation 
    - Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability


What are the next steps?


Thank you for your interest in the role. We will make sure every candidate will receive a reply within 2 weeks after the application deadline.

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