Title:  Global Knowledge and Learning Manager

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Please, apply by 17.04.2025, EOD.

Department: Combustibles Consumer Intelligence
Location: Geneva

Global Knowledge and Learning Manager

Position:

The position exists in order to support Insights democratization & learnings sharing for the M&S and JTI community globally and provide support for platforms development and deployment focusing on on-going maintenance and long-term evolution to facilitate consumer-centric knowledge and best practice sharing in M&S and broader organization. 
He/she will support the Director in required updates to the Leadership team about the progress and efficiency of the program.

What will you do – responsibilities:

Platform launch and ongoing maintenance
Drive the growth and relevance of existing democratization platform by ensuring a steady flow of high-quality, diverse, and business-relevant insights. Drive Strategic Insights Global agenda via the platform and foster a culture of knowledge sharing by engaging existing and new contributors through a structured and tailored approach.

Long-term platform development
Ensure the platform evolves into a dynamic, well-connected, AI-based and competitive future-ready solution by continuously monitoring performance, user adoption metrics, and feedback, implementing key technical enhancements, and defining a long-term vision that positions it as the single source of truth for insights.

Insights Governance
Support establishment of a proper insights governance framework and drive insight governance execution and maintenance via tools and platforms that are a part of connected insights eco-system. 

Strengthen governance efficiency for research projects, access rights and content moderation through the successful integration of the custom-built Research Management Module, ensuring research projects are effectively tracked, approved, and aligned with business needs at market and global HQ level.

Insights Communication 
Coordinate and guide Strategic Insights team communication and engagement by implementing a structured, multi-channel approach that increases awareness, relevance, and impact of key insights. Ensure seamless coordination across SI sub-pillars and Regions, optimize communication formats. 

Agency monitoring
Manage the agency(ies) supporting with platform and content production/update. Collaborate closely with D&IT to establish synergies in terms of content and in the management of the Platforms.

Learning solutions
Ensure M&S learning solutions remain a valuable learning tool while exploring opportunities for integration with broader JTI learning initiatives by leveraging synergies with the Consumer Centricity pillar and Global L&D to maximize knowledge-sharing effectiveness. 

Requirements:

• High standard of university degree (required) MBA or equivalent educational background (desirable). 
• 8+ years work experience across different marketing areas (required).
• Proven experience in working in cross-functional / cross-country projects and teams.
• Experience in combination of roles in market and HQ (desirable). 
• Past experience in strategic insights or marketing roles with experience of research execution (desirable).
• Past experience in digital agencies, or in FMCGs organizations managing learning or knowledge democratization programs and platforms (desirable).
• Solid experience with managing relationship with key internal stakeholders, agencies and vendors and in management of Key Performance Indicators (KPI) and budget.
• Strong communication (verbal and written), leadership, and motivational skills (desirable people management experience).
• Project coordination skills and good capabilities in utilizing project management related KPIs and budgets.
• Experience in managing external agencies and vendors.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.